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Looking for cloud backup service that won't cause TI to fail

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I'm currently using True Image to create backups of my drives to a NAS. I then want to back those True Image backup files to a cloud service.

For the past year or two I've been using TI for imaging and Crash Plan to backup just the TI files, but TI would often fail and the only way I could get TI to finish that backup was to delete the backup files and start fresh. I got tired of doing that and looked a little closer and found that if Crash Plan was uploading the backup files to the cloud when TI was trying to do an incremental backup, the backup would fail.

I then disabled Crash Plan and installed a Cloud Sync program on my Synology NAS and configured it to continuously backup the TI files to AWS. Unfortunately the same thing just happened, TI has failed the same incremental backup three times in a row.

From what I've read, Carbonite will have the exact same issue.

Does anyone have any suggestions as to how I can make this work? If I add the Cloud feature to True Image can I have it backup just the drive images, or will it only backup the drive images directly to the cloud? If I can, will it play nicely with itself or will I run into the same issue?

The only alternative I can see is to only do full backups so that whatever cloud service I use is far less likely to be uploading the same files that TI is trying to update.

Thanks in advance for any info.

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Not sure it this will help you or not but I found your post interesting so figured I would experiment.

Using True Image 2016 build 5634 I selected a backup folder on my NAS using the Archive feature of the application which uploads folder/files to the Acronis Cloud storage. I had a bit of trouble in selecting the folder as I experience issues with the application recognizing my NAS straight away but was able to get the app to see it after some prodding. I initiated the archive task and then immediately selected the backup feature from the app and setup a manual backup of My Downloads folder on my machine and gave the app the Backup Now command. This backup immediately went into Queued Mode meaning it was waiting for the Cloud Archive task to complete before running the backup task I initiated.

I am not sure how such action would interact with the scheduler of the application but you might want to do some experimentation to see if maybe this might work for you. Since you would be using TI exclusively to do this I think you have a very good chance at success. Using the third party apps as you were created problems as those apps did not detect files in use and so that caused the TI app to crash.

Give it a try and let us know how it turns out for you.

Addition,

Just wanted to add here that I let my experiment run to completion. After the Cloud Archive task completed the queued backup immediately ran and completed with validation. So it appears that using the application in this fashion performs as expected and no crash resulted. I would think that the app using scheduling would behave similarly so that if a running task was not completed at the start of another task the pending task would be queued to start upon completion of the first task.