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looking to move my windows activation to a mac

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I have just migrated from windows to a mac.  I need to access my data files on the cloud from the mac.

how do i transfer my license forthe old windows box to the new mac?

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Michael, have you installed Acronis True Image on your Mac computer?

If not, then sign in to your Acronis Account where you will find the download link for the Mac version of the product.

Once you have it installed, then assuming that you only have a single serial number, when you try to activate the product on the Mac you should be presented with a choice of options because you have exceeded the maximum number of activations for your product.  One of those options will allow you to transfer the serial from your Windows system to the Mac.

Once you are activated you should be able to access any data you hold in the Acronis Cloud.

See KB document https://kb.acronis.com/node/56553 for more information on activation.

That is what I thought would happen instead it asks for a serial nuber,  when I give it the serial number from my account it tells me invalid becasue its an upgrade license.  when I give it the original 2013 version it tells me incorrect number !

Michael, normally if you have an upgrade version of Acronis, you will be asked for two serial numbers, one for the version you are installing, i.e. ATIH 2016, and one for the qualifying product that you upgraded from, i.e. ATIH 2013.  This is how it has worked for me multiple times when I have upgraded Acronis with the same type of upgrade license.

You may want to contact customer support as licening issues are always free and they shoudld be able to sort you out.  I don't think 2013 had Mac support like 2015/2016 so I'm wondering if that is an issue for the "upgrade" in 2016.  Definitely check with customer support via chat and they should be able to help get you sorted out.

 

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