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[MAJOR BUG] ATI 2016 build 5620: Unalbe to create a data base error message - program no longer works

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I had the same thing happen after updating to prior build. I have reported the issue to Acronis Technical support but posting here in case anyone else has the same issue.

Last time I had to remove ATI 2016, do a system clean-up, then reinstall. Even after doing that I could not open *.tib by double-clicking or mount backups. The latter were once again available after updating to build 5620, but it crashes when attempting to mount a backup. Double-clicking stoped working after I tried to open the program - worked before I tried to do so.

I am not impressed by this happening again. Not willing to update other PCs until the problem is solved.

Ian

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Acronis support suggested uninstalling ATI 2016. So did the uninstalled (also removed the media add-on). Did a registry clean-up, emptied the recycle bin. Rebooted the computer, did another registry clean-up, and emptied the recycle bin. Installed ATI 2016; when the installation finished clicked on 'start application now' and the program crashed. Rebooted the PC and the program worked (had to reconfigure all the backups and removes 10 from the database). This time double-click opens *.tib files and I can mount them (unlike the position when I had to do the same thing when I installed the previous update). It is possible that one or more things will be broken next time I try them ... will post here on my progress.

Ian

I am somewhat peeved by this happening so often. It can happen if you download the full build and install over, or do the update from within Acronis.

Hello, Ian

Please let me know if I understood your problem correctly.

You had 3 separate issues:

  1. You could not open True Image and were getting the error "Cannot create a database"
  2. You could not open .TIB files by double clicking them
  3. You could not mount backups

Then you reinstalled the program and now these issues are gone. Is that correct?

If some of those issues still persist, could you create a System Report in True Image so that I can have a look?

Support suggests uninstalling TI .. when I hear something like that I feel my toe nails curling up. My god, how helpless can we get. Compliments, IanL-S for stretching your hands out to be cut as you guys are so much more into testing and trying all that stuff. I for my part will wait and observe before deciding whether or not I apply any of those funny builds. Got more stuff to do in real life. Using TI for 12 years now but have never been so sick of it before.

Dmitry Nazarov wrote:

Hello, Ian

Please let me know if I understood your problem correctly.

You had 3 separate issues:

  1. You could not open True Image and were getting the error "Cannot create a database"
  2. You could not open .TIB files by double clicking them
  3. You could not mount backups

Then you reinstalled the program and now these issues are gone. Is that correct?

If some of those issues still persist, could you create a System Report in True Image so that I can have a look?

Hi Dmitry

You are correct. That is what happened. I included a link to the System Report when I reported each instance to Acronis technical support. It happened twice on the same computer. If you wish I can send download links for the System Report by PM