[MAJOR BUG] ATI 2016 build 5620: Unalbe to create a data base error message - program no longer works
I had the same thing happen after updating to prior build. I have reported the issue to Acronis Technical support but posting here in case anyone else has the same issue.
Last time I had to remove ATI 2016, do a system clean-up, then reinstall. Even after doing that I could not open *.tib by double-clicking or mount backups. The latter were once again available after updating to build 5620, but it crashes when attempting to mount a backup. Double-clicking stoped working after I tried to open the program - worked before I tried to do so.
I am not impressed by this happening again. Not willing to update other PCs until the problem is solved.
Ian
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Hello, Ian
Please let me know if I understood your problem correctly.
You had 3 separate issues:
- You could not open True Image and were getting the error "Cannot create a database"
- You could not open .TIB files by double clicking them
- You could not mount backups
Then you reinstalled the program and now these issues are gone. Is that correct?
If some of those issues still persist, could you create a System Report in True Image so that I can have a look?
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Support suggests uninstalling TI .. when I hear something like that I feel my toe nails curling up. My god, how helpless can we get. Compliments, IanL-S for stretching your hands out to be cut as you guys are so much more into testing and trying all that stuff. I for my part will wait and observe before deciding whether or not I apply any of those funny builds. Got more stuff to do in real life. Using TI for 12 years now but have never been so sick of it before.
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Dmitry Nazarov wrote:Hello, Ian
Please let me know if I understood your problem correctly.
You had 3 separate issues:
- You could not open True Image and were getting the error "Cannot create a database"
- You could not open .TIB files by double clicking them
- You could not mount backups
Then you reinstalled the program and now these issues are gone. Is that correct?
If some of those issues still persist, could you create a System Report in True Image so that I can have a look?
Hi Dmitry
You are correct. That is what happened. I included a link to the System Report when I reported each instance to Acronis technical support. It happened twice on the same computer. If you wish I can send download links for the System Report by PM
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