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Moving license from one PC to Another

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I am trying to use ATI 16 but get notice I have used to many times. I have got a new computer and need to

have ATI 16 on it.

 

Thanks

 

Lyle

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Lyle. See https://kb.acronis.com/ati2018/moveactivation. This link is for TI 2018 but is also applicable to TI 2016.

In reply to by truwrikodrorow…

Tom K,

Thanks much for the response. I did come across your reference but could not log in to "Resolve Solution"

as it says "an error has occurred try later". I go to a different log in page and have no trouble logging in but that will not apply towards getting the problem resolved.

Confusing, yes, I know but don't know how else to explain it.

Bottom line---I can't get it resolved.

Thanks again

Lyle

Lyle, please see KB 56553: Acronis True Image 2016: "You've exceeded the maximum number of activations for this serial number"

If you are still unable to resolve this activation issue, then please open a Support Case direct with Acronis Support, but when shown the initial panels, select this as a PreSales/Licencing issue, not as a Technical issue.

In reply to by truwrikodrorow…

Thanks Steve,

I have done as you suggested. Did not get an acknowledgement back that they had received it.

I'll wait a week or so to see if they will respond.

Thanks again

Another subject

Some time ago you assisted me in resolving a problem which left both of us stymied.

The problem was I could backup but could not restore. After restore boot up I was left with a

bunch of gibberish.

I found out finally what was creating this problem and wish to share it with you.

The boot partitions had become corrupted somehow so when I did a reinstall of

the 8.1 Pro and at the point where to select partition to reinstall to I deleted all partitions

and reinstalled to the largest unallocated partition.

That took care of the problem.

Have a good 'un

Lyle

 

Lyle, thanks for the update/feedback, you should get an automated response to acknowledge your Support Case being entered, giving a case number, then a reply from one of the Support Agents in a day or two afterwards.

Thanks for the information about the boot/restore issue - starting with a clean target drive can be a good place or with a new drive.