Moving license from one PC to Another
I am trying to use ATI 16 but get notice I have used to many times. I have got a new computer and need to
have ATI 16 on it.
Thanks
Lyle

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In reply to Lyle. See https://kb.acronis… by truwrikodrorow…

Tom K,
Thanks much for the response. I did come across your reference but could not log in to "Resolve Solution"
as it says "an error has occurred try later". I go to a different log in page and have no trouble logging in but that will not apply towards getting the problem resolved.
Confusing, yes, I know but don't know how else to explain it.
Bottom line---I can't get it resolved.
Thanks again
Lyle
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Lyle, please see KB 56553: Acronis True Image 2016: "You've exceeded the maximum number of activations for this serial number"
If you are still unable to resolve this activation issue, then please open a Support Case direct with Acronis Support, but when shown the initial panels, select this as a PreSales/Licencing issue, not as a Technical issue.
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In reply to Lyle, please see KB 56553:… by truwrikodrorow…

Thanks Steve,
I have done as you suggested. Did not get an acknowledgement back that they had received it.
I'll wait a week or so to see if they will respond.
Thanks again
Another subject
Some time ago you assisted me in resolving a problem which left both of us stymied.
The problem was I could backup but could not restore. After restore boot up I was left with a
bunch of gibberish.
I found out finally what was creating this problem and wish to share it with you.
The boot partitions had become corrupted somehow so when I did a reinstall of
the 8.1 Pro and at the point where to select partition to reinstall to I deleted all partitions
and reinstalled to the largest unallocated partition.
That took care of the problem.
Have a good 'un
Lyle
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Lyle, thanks for the update/feedback, you should get an automated response to acknowledge your Support Case being entered, giving a case number, then a reply from one of the Support Agents in a day or two afterwards.
Thanks for the information about the boot/restore issue - starting with a clean target drive can be a good place or with a new drive.
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