My New ATI 2016 upgrade won't accept serial numbers from my old version.
In the past I purchased:
Acronis True Image 10 Home (English) and
Acronis True Image Home 2011 Upgrade (English).
I recently purchased and installed an Acronis True Image 2016 Upgrade, but am unable to activate it using the serial number from either of my previous versions. I get error messages stating that "the serial number is incorrect."
How can I activate Acronis True Image 2016?
Thank you for your help!!!
Stephanie

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I'm having the same issue, but I only have one serial number. I assume that's the same as the product key. I don't have a separate upgrade key, and I don't have the product key of a previous version does not work. So, I can't activate the product.
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Gary, we cannot help with product activation or serial number issues in these user forums.
Please contact Acronis Support as per article: 18623: How to get Technical Support: Tips, Tricks and Useful Information
1. Customer Service
Related to
- Administrative license/serial number issues (lost, fails to get registered, etc.)
- Web navigation
- Download
- Promotional offer issues
- free of charge
- unlimited
- 24x7
- provided via e-mail and chat.
Response time:
- 3 business days via e-mail
- immediate via chat
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