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My server sees my Bootable Media CD as a blank CD

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Hello,

i tried doing a backup for a server using the bootable media CD but the server refused to boot from the CD.

When I eventually booted it on Windows, I checked the status of the CD but the server saw the CD as a blank disk and wanted to format it as a new disk.

The CD works on other backups I have tried it on, but not on this server.

The server is HP Proliant DL380p Gen8, Windows Server 2008

Please any solutions?

Thank you

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Victor, it is possible that this is a problem with the CD drive on the server or the CD media or a combination of the two.

Do you have any other brands of CD that you can try in the server optical drive?

There can be problems with DVD's being read and used as boot media where some drives will not support either the -R or +R varieties of media.

The other check point is in how are you booting the CD on the HP server?  Does this server use MBR or UEFI BIOS and how does it boot into Windows Server 2008 - you need to match the same for the boot CD / DVD, i.e. if the server OS boots using UEFI, then you need to boot the CD in the same way.

Just FYI - the bootable media "should" work for an offline backup, but as Steve mentioned, there can be lots of reasons why a disc might read on one system, but not another (bad burn, support of the disc type, bios options for allowing bootable medis, booting in Legacy vs UEFI mode).  

However, even so,  Aconis True Image HOME is not designed to work on servers.  

56517: Acronis True Image 2016: Supported Operating Systems

 

For server support, you should purchase a business edition license (Snap Deploy or Workstation 11.7)  I believe Snap Deploy - a single server license would meet your needs (cheaply) if you primarily plan to use the offline bootable recovery media which will not burn any deployment licenses.  The Stand-a-lone utility in the bootable recovery media works very well too and has advantages over Acronis True Image Home in that it can generalize the SID during deployment and it can apply Universal Restore (generalize drivers) on the fly too (if you select those those options - you don't have to do either).

 

Hello Victor,

Maybe you were referring not to Acronis True Image 2016, but to recently released Acronis True Image Small Office?

Are you saying that Windows Explorer shows the CD as completely empty on the server and displays files and folders correctly on non-server computers? It looks like a problem with reading this CD physically. Are other CDs (not DVDs) read successfully by this server? If it is a re-writable CD, can you try erasing it, see it that suceeds or gives an I/O error?

Are you able to boot the server from other Linux-based bootable medias, e.g. Ubuntu? This would show whether the problem with booting CD is unique to Acronis media or not.

From technical point of view Acronis True Image 2016`s bootable media should not be skipped by the server. At least you should see a message "Starting Acronis Loader" (in BIOS boot mode) or "Starting Acronis UEFI Loader" (in UEFI boot mode).

Acronis True Image 2016 was not tested with servers and most imporantly, does not support server operating systems which is imporatant in ensuring OS bootability at the final stage of system recovery.

If you were referring to Acronis True Image Small Office, then I suggest you to re-create bootable media and choose WinPE media type. It would have Microsoft Windows loader and would start successfully.

Regards,

Slava