Nonstop Backup is an appalling example of modern software design.
I have tried very hard to settle down with NSB. However, I have some major problems.
First, the only indication that it is doing anything is the icon in the notification area, hovering says it is started and sometimes says the completion - note, sometimes, as it is not consistent.
Second, I suddenly find in Explorer that the target (destination) disk is high-lighted in red and the available space is very small. Hovering over the icon in notification area now yields no information at all. In addition, on the actual disk being used as target, Explorer show no files or folders, it simply says 'This folder is Empty', although the disk available space is tiny.
QUESTION: what is supposed to be the behaviour of NSB when the target disk is full, does it not start wiping older data off to make room for the new. Why does it not post/show some sort of error message. There used to be logs (IIRR) where one could get a glimmer of info as to what is going on, those have disappeared.
Third, now that I have decided that NSB has stopped due to disk being full, I find (Explorer says that there ar no files on the disk) that I can do nothing to alleviate the situation. So I can only try to restart, throwing away any backup that I have right up to this time!!!
Fourth, I go into Acronis control panel, stop the NSB and delete it from the LH panel... only, I don't, it insists on being there until I restart Acronis. As I restart, I format the target drive to make space and find that Acronis still thinks it is the same full-up drive. I finally did manage to remove the old NSB and recreate it, but I am not entirely sure how I did it !!
This is the latest in a long line of Acronis True Image Home that I have bought and paid for, and I find it depressing that this NSB remains a real KLUDGE. They must have received so much money from their products but do not seem to actually keep their end of the bargain, which is that they should do their best to make sure that their stuff works. OK a bug or two will happen, but fundamental behaviour should be top of the priority list -- long before worrying about income from clouds.
I am retired but was a professional. By professional, I mean that I was a maths graduate, then masters and worked in computers and their applications from the days of punched tape and cards. I have had to do with masses of complex system, generally in real-time control situations - I am constantly appalled at the lack of any sort of responsibility of softwar providers, and Acronis are certainly no exception.


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Hello Septimus,
Thank you for your post and question, please see the following information in the ATIH 2016 with regard to how NonStop Backup works in this product:
http://www.acronis.com/en-us/support/documentation/ATI2016/index.html#13720.html
The above reference states:
Acronis Nonstop Backup keeps all backups for the last 24 hours. The older backups will be consolidated in such a way that Nonstop Backup will keep daily backups for the last 30 days and weekly backups until all Nonstop Backup data destination space is used.
There is further information following the above statement that speaks to how consolidation is performed to clean up older data that is removed to allow space for newest data.
See http://www.acronis.com/en-us/support/documentation/ATI2016/index.html#9264.html for information on the space requirements needed for NonStop Backup.
On the subject of Logs, these can be found in C:\ProgramData\Acronis\TrueImageHome\Logs which may be hidden on some systems - the logs are held in XML text document format and can be read with a standard text editor.
With regard to your comments regarding the design, quality, usability etc of this product, please remember that this is a User Forum and not a direct path to Acronis Product Support or Development - please use the Feedback option provided within the Help section of the Acronis main program window to send your concerns and comments directly to Acronis - the feedback tool allows for attachments if needed.
I too am a retired IT professional following a career in both hardware and software technical support for over 30 years at IBM - I offer my time on this forum as a volunteer, as do the majority of others responding to posts here. We are glad to try to help other users of these Acronis products but cannot directly influence application design.
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