NonStop backup stops working without error
Hello.
The reason I purchased Acronis True image is because windows file history failed to give any error that the backup is failing.
And now I have the same problem with Acronis True Image 2016. Running Windows 8.1 Pro, 64bit.
I use NonStop backup. Today I remembered to check if it was backing up. I open Acronis, go to recover files, I check an important folder where I create and modify files on a daily basis and I notice that the last file is from 18.2. ( today is 24.2. ). Acronis says that the "Last Backup" was done 22.2.
This is the second time NonStop backup simply stopped in such manner. If I remember correctly, the last time I had to delete the backup job, delete the backups, and create a new job.
I understand that there are bugs, but to be given no feedback that the main purpose of the software has failed is incomprehensible to me.
Can I get a refund on this software ?
You are not alone in experiencing this problem. From the majority of forum posts I've read and tried to help with, non-stop backup seems to be one of the most recurring/troublesome backup schemes to use and/or troubleshoot. Personally, I don't recommend it, because I don't see the benefit. It honestly has a lot of downsides (assuming it is working), such as backups being rolled into a single day so previous entries from that day cannot be used for restoration, then the same thing happening weekly. You also can't recover from file explorer like you can on other backup types. On top of that, it's a lot to ask for a backup program to be able to function and grab every single change that occurs on a 5 minute routine over and over which relies on a database to track all of those changes. There is too much going on in Windows and Microsoft patches, updates, third party ones, etc. and the constant scanning of the system, writing the files and updating the backups, just doesn't seem to be able to keep up - at least not in the current iteration of non stop backups
Of course though, it's a feature of the product that should work and if it did, I can see why some might want to use it. That said, it does still seem to be quite buggy - at least for some.
Unfortunately, here in the user forum, you won't find a lot of help with nonstop backups and the general recommednation is to not use non-stop and consider using more frequent incremental backups instead. I'd really recommend opening a support case with technical suppor and providing them an Acronis System Report to go with it. I'd also recommend that you submit feedback about the personal issues you've experieinced with it so that hopefully, this feature gets more attention/support.
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I see what you're saying, but I chose acronis particularly for the nonstop feature. Not because I need to be able to restore backups down on a 5 minute timescale, but because it works in a "different way" from full scheduled backups. Instead of doing a "full scan" of the entire computer every so often and updating the changes, it simply keeps up with the changes "in real time" as they happen and then do the backups in small increments. It spreads the load over the day instead of hogging all the resources at once when it starts the scheduled backup. It's a bit like antivirus software that lets you do either full computer scans, but also real time scanning where it scans each file you open as they are accessed.
I'm also planning on an off-site NAS for the backups, and then it's good that it will do small updates and send them off as they happen instead of doing it in bulk later, hogging my internet connection for hours.
For simple scheduled full scan backups there are a million other tools out there that will do the same thing, and I probably wouldn't have chosen acronis for that because I think the interface and the options it lets you choose are very limited. There are lots of alternatives when it comes to "scheduled full scan backups", even windows can do that on its own.
I'm considering asking acronis for a refund, as the software isn't doing as advertised. I had expected this to be fixed in a patch by now.
On top of that, it's a lot to ask for a backup program to be able to function and grab every single change that occurs on a 5 minute routine over and over which relies on a database to track all of those changes. There is too much going on in Windows and Microsoft patches, updates, third party ones, etc. and the constant scanning of the system, writing the files and updating the backups, just doesn't seem to be able to keep up - at least not in the current iteration of non stop backups
I am not using ATI NonStop Backup for complete drives, only important folders which contain mostly office and PDF files.
If it can't handle that, then it is not worth the money.
If your need to backup selected files "real time", you should consider using sync software like GoodSync or SyncBack SE. Both can backup "on change", leave the files "flat" (ie they don't, but can, put them in archive containers), both can use encryption if needed, and both can let you implement sophisticated retention rules if needed. By contract, NSB is iffy, right and relatively fragile. I would not recommend it as the sole backup solution for irreplaceable content (work of art, trade, or any content your cannot purchase again at a reasonable cost).
Hello all,
Our development team is currently working on the issue with NSB suddenly refuses to run. Unfortunately there is no fix yet. As workaround we suggest setting up hourly incremental backups instead of NSB. If you experience this issue please send us Acronis System report as a feedback.
Thank you,
I have opened a support case ( 02661896 ) where I uploaded the log files.
I uninstalled ATI so I cannot send you the system report.