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Old folders keep reappearing

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I have deleted some old backups incorrectly. The data has been removed from my backup destination, and they do not show in my list of backups. However the folders for these deleted backups keep reappearing on my backup destination. How do I stop this?

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There are several things you can do here.

  1. Run a validation for any backups that remain, this will help to reconcile the information in the Acronis database with the backup data held.
  2. If the problem still occurs, then you will need to force a rebuild of the Acronis database information as below:

Create a clean copy of the Acronis Database files:

  1. Stop all Acronis Services and Processes - with Windows 10 you can do this via the Windows Task Manager (right-click on the bottom status bar and select Task Manager), then select / end or stop the Acronis items shown on the Processes and Services page tabs.
  2. Open Windows Explorer and navigate to C:\ProgramData\Acronis\TrueImageHome\ - this may be hidden on some systems, if so, change the Explorer View options to show hidden files & folders. 
  3. Rename the Database folder at the above location to Database.OLD
  4. Restart the main Acronis True Image application which will restart all other required services & processes, and in turn will create a new Database folder and files.

Note: that you will lose your backup task history that was stored in the old copy of the database files but this will be repopulated as your backup tasks are run again.