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PLEASE HELP - EVERY time asked for either the "1" or "last" volume

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This is totally driving me crazy.  I have been using True Image for years but recently I have a problem what will make me find a new solution.  Here are the details:

 

1) Make a ONE TIME full backup of a drive

2) After complete, double click on the TIB file (remember, this is ONE file, full backup) and when I try to open it I get a file dialog box with the title "Please locate the last volume of the backup".  I can either click the same file or just escape/click cancel, either way....

3) every click of every directly #2 happens again

4) when I finally find what I want, lets say it's a directory and try to drag-drop to copy it, I get #2 for EACH FILE in the directory.

 

This is pretty much making the tool useless for anything other that off line backup/restore

 

 

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Bryan, this is a known issue that is caused by stale data held in some Acronis Database files that you will need to clear.

Please see post: https://forum.acronis.com/forum/117232#comment-359062 for what needs to be deleted.