Problem Fixed Manually - Have Sent This Message to Acronis Support - Just A Suggestion - 2nd Issue

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
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Comments: 0

Hello,

Due to a recent event (I made a suggestion via this forum regarding that event), I ended up having two SEPARATE Archive folders on the Acronis Cloud.

I only one Archive folder on the Acronis Cloud, so that I could access all the files via Windows Explorer.

The only work around I coudl think of was to download the files in the Archive I wanted to get rid of to my computer. Then, put them in exactly the same position as they were originally. Then, do an Archive of them. Then, delete the extra Archive folder on the Acronis Cloud. Problem solved... one Archive folder on the Acronis Cloud, with all my archived files availble via Windows Explorer.

BUT, this could all be avoided in cases like this, if there was the capability to MERGE Archive folders that reside on the Acronis Cloud. So, that is my suggestion.

Thank you and best regards,

Cameron

Sat, 12/05/2015 - 16:19
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Regular Poster
Posts: 0
Comments: 184

Hello, Cameron.

The issue you're describing (two separate archives on Acronis Cloud for the same machine) is not supposed to happen under normal circumstances, because True Image saves a unique identifier for each machine in the registry. However, since you had manually deleted all the registry keys created by True Image, including the one containing the unique ID, a new archive was created after you'd reinstalled the product.

If this had been a regular reinstallation, the unique ID would have been preserved and True Image would have continued using the old archive after being installed anew.

Wed, 12/30/2015 - 18:04
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