Skip to main content

Program freezes trying to access encrypted backup

Thread needs solution

I have newly installed ATI 2016 on two Windows 7 PCs and have got regular single-version disk backups going OK to identical external USB SSDs on both machines, while I'm getting to know all the options.

I have now started to encrypt the backups with a password and while it's working OK on one PC I'm having trouble with the second. After the backup has been done, if I press either the Options button or Recover Disks button, the program asks me for the password but then locks up and goes Not Responding.

I'm sure I'm entering the password correctly as if I deliberately enter an incorrect password I get an Invalid Password message.

It all works OK if I don't use encryption.

0 Users found this helpful

Hello, Christopher

Have you tried opening the backup from the second machine on the first machine, and vice versa?