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Reinstall on new PC

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Hi 

I am trying to renstall Acronis True Image 2016 onto another PC.

I have uninstalled off the original PC and ahve logged in on the new PC. I pasted the user code under the products tab. I then receive a message saying this code is already registered.

The download file does not appear under products. How do I download the software onto the new PC?

Any help is much appreciated. 

0 Users found this helpful

Welcome to these user forums.

KB document: 56553: Acronis True Image 2016: "You've exceeded the maximum number of activations for this serial number" deals with the options available for when moving an activated license / serial to a different computer.

If you are saying that your Acronis Account does not show you any downloads for ATIH 2016, then this would suggest that the 'user code' / license serial number has been registered to a different Acronis account, in which case you will need to open a Support Case directly with Acronis to have this issue resolved, as we are also users here with no access to their licensing systems.