removing old Acronis program folder
I purchased Acronis 2016 and have had acronis since it first came out (years). I have a complete mess so I will try to maintain my urge to flame Acronis a big one.
Issue: Not able to acess folder/file backup. I checked knowlege base and it said it was 205 issues and to use a new build. Well i have the new build. After reading through the forum i decided to unstall. I uninstalled, ran cc cleaner. Now it get an error everytime i start up the computer. After checking its because acronis.exe us trying to run, even though i supposedly unistalled it. Its sitting in an acronis folder under program files and cannot be removed.
Anyone have a way i can rid my system of acronis completely? (without be paying $20 for support caused by Acronis)
Hi Gwhitty, Acronis has a clean tool that should do the trick. After that, I'd still manually check for "leftover" folders though and manually delete them if the do still exist.
https://forum.acronis.com/forum/113656#comment-334624
A Joke. ATI wont even let even let me do the steps needed and then it wants me to mess with my registry. Get me out of this program and company. I have better use of my time (2 hours so far) than trying to fix their problems on my system. Pretty ironic that a backup program could cause you to lose all your backups when you get into registry settings.
We are happy to try to help you with using the Acronis Cleanup Tool if you need our help. I have used the tool myself at least once and whilst the instructions ask you to go into the Windows Registry and check for various entries for Acronis functions, I did not need to do anything more than just check - the entries I looked for were not present, so no changes to the registry were needed.
The normal caveats apply when you start touching the registry, take a backup before you make any changes - even if that is just a case of exporting either the whole registry or the specific elements being changed. Another method of protection is to create a System Restore Point before taking any actions with the registry, then you have that option should something go wrong.
Steve is right. All applications make modifications to the registry during installation and removal. The ATIH 2015/2016 cleanup tool does everything automatically, but the directions suggest checking for certain registry keys to ensure they are/were removed and manually deleting them if not. If the tool cannot remove those keys on its own ,there are other underlying issues preventing the application from running (locked files due to Windows permission errors, AV locking files for scans during the install/uninstall process, etc). If that's the case, it's a good incidcator that similar behavior may have prevented the install from working correctly in the first place (if that is what happened).
Whenver manually modifying the registry, it's wise to make backups of the keys first (just in case). It's also wise to make restore points and/or backup of your system before making changes - even Windows update does this before installing them (assuming Windows system protection is turned on and running correctly as well).
Just curious, but how often do you right click and "run as administrator" when installing applications to begin with (even when logged in with an admin account)? Did you upgrade Acronis from a previous version? If so, did you use the "run as administrator" option during all of the installations? Have you upgraded your OS from a previous version? If so, how many iterations of upgrades have you gone through? How old is the hardware? Have you ever had malware on your system? Do you use OS and/or system "tweaking"/"mechanic" tools/registry "cleaners" or anything similar? How do you Windows system and application logs look - warnings / errors - would you care to post any for reference so they could be reviewed for underlying issues? If you run SFC /Scannow - does it attempt to repair corrupted OS files and if so, is it successful? If you run chkdsk /f /r does it find any issues and attempt to repair them and if so, is it successful? I'm not asking these questions out of spite or to be rude - these are valid questions that help determine the overall health and stability of a system and any of these (among many others), can cause issues or be an underlying issue for Acronis, your OS and/or any other application at some point in time.
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