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rescue media builder

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I bought acronis 2016 October 2015 and all was working fine now I constantly get the mesage rescue media builder "not responding" it was fine when I downloaded true image 2016 and I found that I could still use my boot disk from 2015 verstion. 

I dod't know what could have gone wrong?

0 Users found this helpful

I don't know either. Try to do a repair install of Acronis. If this doesn't solve it, uninstall, reboot and reinstall.