Rescue Media - WinPE based does not recognize my Toshiba xg4 1TB NVMe SSD
New Dell XPS 15 9560 Laptop and trying to get Acronis TI 2016 going. I can make the Bootable media just fine and it recognizes by USB backup drive. So I can manipulate backups. However, restore does not work because the bootable media does not find the SSD.
I decided to try "Creating a custom WinPE ISO with yourdrivers" from the HELP file. Hitch is, what are my drivers. The help file says that unless the file has a .inf extension there will be no success. The only "driver" Dell provides is an executable that updates the firmware. When I look for the name of the driver in the "disk management" area on the laptop I find that what is loaded there is a Microsoft driver Version 10.0.14393.0. Is that the one I should load into the WinPE and if so how do I find the .inf files? Would the WinPE load the drivers from my laptop in any case?
Am I even on the right track or is there a simpler fix? The linux based bootable media has the same problem - not recognizing the SSD. I think using the Universal Restore option probably has the same problem of needing to locate .inf files for drivers.
Any help will be gratefully received.
Ditto to Steve. You need the IRST drivers added in the WinPE to handle a RAID SATA mode in the bios. Alternatively, you might have luck by tempoarily changing the bios SATA mode to AHCI, booting directly to Acronis and then doing a backup or restore. Just make sure to switch back to RAID before trying to boot the OS or you'll get a BSOD.
I'd defintely create the WinPE with the MVP WinPE builder advanced 11.1 and make sure you select YES to include custom drivers. You don't need to provide any others, it will add the IRST drivers we already include in the custom driver folder for you.
Steve, I did as you suggested and deployed the MVP ATI Builder but without success. What I mean by that is that my symptoms still remain. I got to the GUI and tried to restore a file from a recent BU. When I attempt to set the destination at the desktop I only find "default" and "public" users not my username. Put another way, I can't find the SSD in the recovery mode. The creation of the WinPE was all successful and I did choose to inject drives at the appropriate times. Any suggestions for me?
Ken, if the WinPE Rescue Media is now getting you to be able to see your NVMe SSD drive then that was the problem you introduced in this particular topic, as there was no mention here of a different problem with restoring files from the GUI - is this related to a different forum topic or is it a new issue that you have come across?
Steve,
Sorry that I am so obtuse. I still have the problem of not seeing my SSD hard drive. That remains the issue after using the MVP ATI Builder. It is just that I test the whole setup by attempting to do a single file restore. In the process of doing that when I get to the file destination option I have to start by locating my drive and it isnt there.
Thanks,
Ken
Ken, could you post your log file from the MVP winpe tool here please.
Sorry but could you tell me where to find the log?
Ken, there is a Logs folder in the same folder where you launched the MVP_ATIPEBuilder.exe from, where you will find the log files using the same base name plus the date/time stamp.
Here is the log. But there is good news and bad news. I was making a dumb mistake by executing the MVP ATI PE tool from within a Zipped folder. That was DUMB and also the reason I could not find the log file or my SSD within the boot environment. So, the lost SSD is now found. Thank you very much!
The bad news is my little test failed. I tried to restore a file to the desktop of my computer and that did not work. Is it expected to work restoring a singel file from a whole computer differential backup to the desktop and not its original location?
I am having the same problem of getting the ACRONIS USB (any kind and I have tried a number) to recognise the toshiba 1TB SSD on a Dell 9560. I even went so far as to change the disk acces to ACGI to avoid RAID issues. I followed all instructions from Acronis Support and from various people on this site. Nothing has worked. I could have reinstalled and reconfigured all of my programs in less time than it has taken to fail completely at getting Acronis to install a windows image backup.
Has anyone actually been able to see the disk from the USB and execute a backup.
One addition piece of information. When I do the browse the file system from the normal recovery USB, I can see the disk as an X drive but it wont recognise it as a target.
It seems as if there is a hole in the program where this is concerned
Glenn did you try creating winpe? If your SATA mode is RAID, you should create WINPE rescue media using the MVP winpe advanced 11.1 version and be sure to say yes to add custom drivers which will include the IRST drivers for you in the process.
I tried that and more including assemblimg the dozens of driver relate files of multiple extensions on the root directory of my3 driver SUB so that the creation program could find them. The problem is that the Toshiba 1TB M2 PCIE drive is not recognised by the Acronis software to begin the process. I even tried making disk access ACGI to avoid RAID issues.. I have reached out in a number of user sites and called dell and Acronis and so far I have not found anyone who has some this successfully with this devicw. Thanks for your input. I also tried another software with the same outcome. I have gome back to reinstalling 40 programs. My major issue is that Acronis support is clueless about the shortcoming and exercised me for two days with things that did not address the original issue.
Could you post your MVPwinpe log? There is a folder called logs which will contain it. I want to verify that you did pick "yes" to inject custom drivers, that it did work and what ADK you have installed.
There isn't a Dell that I've used so far that won't detect the hard drive with Acronis WinPE.
Other considerations - turn off secure boot in the bios if it is enabled. Also, make sure that you're booting the winpe rescue media in UEFI mode - that's a must here.
If you really want, you can download the full Dell WinPE driver pack for your system, extract the .cab to a folder. copy the x64 folder from it and put it in the custom x64 folder of the MVP advanced builder. These are Dell provided WinPE drivers - it should have all of the necessary storage drivers for any Dell system.
| WinPE version | Current CAB |
| WinPE 10 | A04 (01/10/2017) |
and/or
| XPS 15 (9560) | A01 (03/14/2017) |
Glenn,
There is a firmware update for the Toshiba drive that I believe would address your issue. Apparently a dirty power shutdown can render the drive undetectable unless this update is applied to the drive:
http://www.dell.com/support/home/us/en/04/Drivers/DriversDetails?driver…
You can find the firmware update file at the link below, look for: Toshiba XG4 non-SED Solid State Drive Firmware Update
http://www.dell.com/support/home/us/en/04/product-support/product/xps-1…
I just wanted to note here that the my machine has the driver mentioned by Enchantech above and the Acronis WinPE would NOT recognize the drive even with said driver installed.
However, the MVP WinPE mentioned by Steve Smith in the second post above solved my problem and it DID recognize the Toshiba SSD. MVP WinPE is obtained by clicking on "MVP Tool - CUSTOM ATI WINPE BUILDER" in Steve's post above. I press this point because all of Glenn's posts refer to the Acronis WinPE without ever a mention of the MVP WinPE.