Restore file from incremental backup
Hello,
I use Acronis since a long time, in different versions.
Now my current version is True Image Home 2016.
I tried to restore a single file from a incremental backup, but every time I open a folder, the computer inquires for the whole path of the folder.
When I am not sure of the real place of the file, I spend a very long time to open a folder, inform, and so on.
The previous versions had not this problem.
So, Acronis looses a large part of its interest ...
Is there a solution ?
Thank you
Ph. Bullot

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What's the exact message / error that you're seeing? Is this happening when you double click on the backup .TIB file from Windows file Explorer? If so, reboot the system and before you open Acronis or attempt to open any backup .TIB files, please try this first:
https://forum.acronis.com/forum/117232#comment-359062
If you're having the "Please locate the last volume..." issue when opening backups in Windows Explorer - try deleting all the files in C:\Users\[your_username]\AppData\Local\VirtualStore\ProgramData\Acronis\TrueImageHome\Database
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Robert Calvora wrote:Bonjour,
Impossible de communiquer avec Acronis. Je ne peux pas laisser de message au service Support car Acronisn’accepte plus mon mot de passe et impossible de le réinitialiser non plus : je ne reçois pas les informations de lien de réinitialisation par mail…
J’ai besoin de communiquer avec le support car je dois effectuer une restauration totale ou partielle du système mais aucune de mes sauvegardes ne fonctionne plus : j’obtiens sur mon écran un message d’alerte que je communique en PJ ;
Merci de bien vouloir me dépanner rapidement, svp.Hello,
Can not communicate with Acronis. I can not leave a message service support for more Acronisn'accepte my password and can not be reset either: I do not get reset link information by email ...
I need to communicate with the media because I have to perform a full or partial system restore but none of my backups no longer works: I get on my screen a warning that I communicate in PJ;
Thank you kindly help me quickly, please.
Robert, please raise a post of your own by clicking on the link Post new Forum topic that is shown below the Forum title. If you have an issue with your Acronis Account password, then only Acronis Support can help you as this is a user forum and we have no access to Acronis systems.
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Thank you for answering.
I shall try it as soon as possible. Unfortunately, I can't access to my backup before next saturday.
I keep you informed.
Thanks again
Philippe Bullot
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To Bobbo_3C0X1 :
Your solution was good.
It works very well for me
Thanks a lot
Philippe Bullot
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Phillippe, I'm glad it worked out for you! Thanks for the feedback.
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Hello
I have the same problem as Phillippe but there is no Program Data folder inside the VirtualStore folder, hence no Acronis folder either. I am using Windows 10, 64 bit if that is any help.
TIA
John
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John, please check whether you have Windows Explorer set to Show hidden files & folders when you are looking at the contents of C:\Users\[your_username]\AppData\Local\VirtualStore\ProgramData\Acronis\TrueImageHome\Database as this may simply be a hidden path on your system.
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Thank you Steve but hidden files are checked to be shown.
Instead of ProgramData I have Program Files (x86) and no Acronis folder inside that.
Cheers
John
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John, are you also logged in as an Administrator when looking for these files? Another screenshot from my system below which confirms that this is hidden by default:
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Steve
I am logged in as Administrator and I see two folders, Program Files (x86) and Windows.
There is no Acronis folder inside the PF folder.
Thanks again.
John
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John, do you have more than one user on your system? Is it possible that Acronis was installed by a different user?
My system is Windows 10 64-bit with ATIH 2017 build 5554 and these folders are present for me.
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JohnF wrote:Thank you Steve but hidden files are checked to be shown.
Instead of ProgramData I have Program Files (x86) and no Acronis folder inside that.
Cheers
John
Could you post a screenshot - just to be sure you're in the right place? Copy and paste this path in Windows explorer and press enter which will take you there automatically (if it exists), regardless if hidden files/folders is turned on or not.
%userprofile%\AppData\Local\VirtualStore\ProgramData\Acronis\TrueImageHome\Database
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Thank you Bobbo
The link does not work, unfortunately. Screenshot attached.
Regards
John
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John, think we are running out of ideas for this issue and the next steps would be to either try a repair install (i.e. install ATIH 2016 again over the top of what you already have) or to do a clean install which would require you to do a normal uninstall via the Control panel, then run the Acronis Cleanup Tool (link below), restart then reinstall build 6571 ATIH 2016 afresh.
Doing a clean install would also remove any other Acronis products such as Disk Director, plus would remove all backup tasks and history information unless you make a backup copy of the Scripts and Database folders (from C:\ProgramData\Acronis\TrueImageHome\) and then restore these back after doing the reinstall. You would also need to ensure that all Acronis Services & Processes are stopped / ended in order to replace the Database folder as you will encounter locked files otherwise.
The alternative, as always, would be to raise a support ticket with Acronis but this would be at a cost given the very limited 30 days from purchase rules for support for 2016 and earlier versions. 2017 now offers one full year of support minimum.
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Hello Steve
Yes, I agree we have reached a brick wall. I have already uninstalled TI 2016 as it was unable to run some of my previous backups correctly -"cannot find the file" etc. So I am starting from scratch again.
Some how, one of my incrementals had disappeared and others become corrupted so instead of backing up from '5' I had to go back to '3'. Fortunately, I managed to recover all the files from the broken C: drive so just have to copy back the lost data files.
What I find scary is TI changing the letters of drives and the message that after recovery the drive will not boot from the BIOS. That should not happen.
Thanks for your help.
John
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John, for the ' after recovery the drive will not boot from the BIOS' please see forum post: https://forum.acronis.com/forum/119666#comment-365312 as this indicates that the rescue media is not being booted in the correct mode for the system.
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