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Seagate Expansion 2TB USB 3.0 External Drive Problem

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Hello Everyone,

This is my first post here. I couldn't find the solution of my problem anywhere else. I'm using Acronis True Image 2016 flawlessly. But i have a problem which is very very annoying. I have 2 External Drives. One is Seagate Expansion 4TB USB 3.0 External Drive, Second one is Seagate Expansion 2TB USB 3.0 External Drive. I'm keeping my movies in 4TB one. I'm using 2TB as backup. Well so called back up. Why? Here is my problem.

Acronis True Image is recognizing every single partition and drive inc. External Drives perfect when creating backup. I'm saving backup flawlessly. But when I try to recover from my Windows 10 Home 64 Bit (Anniversary Update). It shows, it need restart. That's fine as usual. Then the problem begins after restart. Acronis load perfect but it cannot recover my Disk Image because it cannot see my 2TB Drive ( Second Partition of it, I use 2 partition which are 931.5 each ). 

I made WinPE Recovery Disk. When I start with it, it recognizes my External Drive perfect. Also I tried to boot with regular Recovery Media. It cannot see this 2TB External Drive. My other 4TB Drive shows itself perfect. That's why it cannot restore my image from Windows environment after I restart it. 

Also, I'm really confused to use WinPE Recover options because of partitions I saw. I mean I only backup my System Drive C: but also it image the system partitions too as usual like Recovery Partition etc. So when I try to recover after I boot from WinPE Recovery Disk, I'm confused which partition I should replace on which. Windows Environment Recovery was so easy.

I can only use a Recovery Disk if Windows Crash or cannot bootable which makes sense right ?

I'm really sorry for this long post. But I cannot go anywhere else for help. 

Thank you so much

0 Users found this helpful

Jetarc, welcome to these user forums.

From your description of the problem with your Seagate 2TB Expansion external drive, it seems that the standard Acronis, Linux based, Rescue Media (which includes the Acronis Startup Recovery Manager which is used when doing restores started from within Windows) does not have the device drivers to work with this device or the embedded controller contained within it.

This is supported by the fact that you can access the same device successfully when using the WindowsPE version of Rescue Media.

If you ever do need to recover your Windows 10 System from your backup, following a drive failure, then you will also need the other hidden / system partitions that you saw within the Acronis backup as these can include information that is vital to allow the system to start up successfully.