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[Solved] Acronis Scheduler 2 preventing Windows going to sleep

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This is to document an issue I encountered with Acronis True Image 2016 which meant that my Windows 10 64-bit laptop wouldn't go to sleep or stay in sleep when I manually forced it to sleep.

To see what was causing the sleep problem I did the following:

Opened an Administrator Command prompt.
Ran the command: powercfg -requests to see what was pending to cause sleep to fail - this showed no entries!

C:\WINDOWS\system32>powercfg -requests
DISPLAY:
None.

SYSTEM:
None.

AWAYMODE:
None.

EXECUTION:
None.

PERFBOOST:
None.

Ran the command: powercfg -lastwake to see what caused the system to wake from sleep and saw following:

C:\WINDOWS\system32>powercfg -lastwake
Wake History Count - 1
Wake History [0]
  Wake Source Count - 1
  Wake Source [0]
    Type: Wake Timer
    Owner: [SERVICE] \Device\HarddiskVolume4\Program Files (x86)\Common Files\Acronis\Schedule2\schedul2.exe (AcrSch2Svc)

Downloaded the Acronis Scheduler Manager and used that to run task zap to clear a number of scheduled tasks that existed even though I had none configured in ATI2016 - all jobs were set to non-scheduled / run manually!

I also reset the laptop power plan options back to their default settings to confirm that they system would now go to sleep and stay in sleep mode, which it did!  

powercfg -lastwake now shows:

C:\WINDOWS\system32>powercfg -lastwake
Wake History Count - 1
Wake History [0]
  Wake Source Count - 1
  Wake Source [0]
    Type: Fixed Feature
    Power Button

 

0 Users found this helpful

Steve,

Would you mind sending this to Acronis Development using the in app Feedback feature?  You can access Feedback in the Help section found by clicking the open book icon on the left side of the GUI.  provide link to this post in the feedback would be helpful as well.