SOLVED: Backup & Recover C: Drive -- ATI 2012 boots OK -- ATI 2016 crashes during O/S startup
On Windows 7 Home, I recently upgraded from ATI 2012 to ATI 2016. I have bootable ATI 2012 and ATI 2016 recovery CDs.
To test that ATI 2016 would actually recover a full C: disk backup made by ATI 2016, I did the following:
- With ATI 2012 still installed, I did a full backup of the C: disk to a separate HDD.
- I then rebooted using my ATI 2012 recovery CD. I did a full recovery of the C: drive using the backup just made in step 1 above.
- I then rebooted to Windows 7 as usual. This worked fine as it always has. So I know that I a have a safe fall-back path.
- I then uninstalled ATI 2012 and installed ATI 2016.
- I then did a full ATI 2016 backup of the C: disk to the separate HDD.
- I then rebooted using my ATI 2016 recovery CD. I did a full recovery of the C: drive using the backup must made in tep 5 above. The recovery indicated that it completed ok.
- I then rebooted to Window 7 with the ATI 2016 recovery (step 6) but **this did not work**. The boot started ok and the "Starting Windows" screen started showing the revolving coloured balls (although revolving unusually slowly). ...but after a few seconds, it crashed and started rebooting back to the BIOS again.
- With the ATI 2012 recovery CD, I did another recovery of the C: drive using the backup made in step 1 above. This worked fine!
How can I get ATI 2016 to do a reliable full disk backup and recovery?? This is critical.
I would be happy keep using ATI 2012 but we have another new PC with Windows 10 on it. So I need ATI 2016 to work there but it seems that may not be a very safe proposition.
Please help. Thanks
Jerry

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Thanks for your response.
I am about to try ATI2016 backup/recover once again and try your suggestion.
BTW, when I download the Install file, there are 2 choices: Full and Web. Do you know what the difference is?
Jerry
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Jerry A wrote:BTW, when I download the Install file, there are 2 choices: Full and Web. Do you know what the difference is?
I don't know the difference between Full and Web, unless Web refers to the Cloud version. When I bought mine online, I bought the home version without the Cloud. At completion of the transaction, the web site brought a page with links for the downloads.
FtrPilot
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Well, I think I am on the track of what may be a very different cause of my ATI2016 recovery problem. Here is what I found:
- I made another ATI2012 full backup of C:
- I then uninstalled ATI2012 and then installed ATI2016"Full".
- Uninstalling ATI2012 is not easy on my PC. I have to use MicrosoftFixit.ProgramInstallUninstall.RNP.Run.exe
- During the reboot, the same boot/startup problem happened even though I didn't actually run the ATI2016 recovery -- I was just booting back into Windows7 !!
- I managed to recover using the ATI2012 backup from step 1 above.
So, my guess now is that the process of removing ATI2012 may have caused some serious problem with the registry or somewhere else??
I am going to try some other ways to uninstall ATI2012. Darn, your would think it wouldn't be that difficult.
Jerry
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My last post (#4) was absolutely correct.
The problem was not with ATI2016 -- neither the backup nor the recovery.
The problem was the damage done while trying to uninstall ATI2012 prior to installing ATI2016. I suspect that using the Microsoft FixIt was the cause of some corruption, possibly to the registry; however, I don't feel like spending yet another day tracking down the details.
If anyone else is experiencing similar problems removing ATI2012, then please carefully follow the instructions here:
https://kb.acronis.com/content/34876
...but please be very cautious about using the Microsft FixIt. Make sure you have a useable backup and a Restore Point.
Thanks to FtrPilot for your thoughts
Jerry
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Jerry,
Congrats on getting this sorted. The one takeaway I hope everyone that reads this thread is: Do a backup before starting any upgrade. And for ATI 2016, practice a recovery.
Regards,
FtrPilot
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