Successfully back up files are restoring unreadable with gibberish symbols in the body content
Backup task completes successfully. However, when I go into the backup (tib) or try to restore the files, they are unreadable. It shows the files, the sizes, everything looks good, but, when I try to open the file, it is filled with symbols and gibberish. Below I pasted the backup results, and below that is a sample of the gibberish.
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1 True Image 1/18/2018 4:15:09 PM Backup reserve copy attributes: format tib; need_reserve_backup_copy false;
2 True Image 1/18/2018 4:15:09 PM Operation Entire PC (ITPCSE-HRA1858) started by schedule.
3 True Image 1/18/2018 4:15:11 PM Backup reserve copy attributes: format tib; need_reserve_backup_copy false;
4 True Image 1/18/2018 4:15:11 PM Operation: Backup
5 True Image 1/18/2018 4:15:11 PM Priority changed to Low.
6 True Image 1/18/2018 4:15:11 PM Preparing the media...
7 True Image 1/18/2018 4:15:11 PM Create Backup Archive Password Protected From: To file: "G:\Entire PC (ITPCSE-HRA1858).tib" Compression: Normal Exclude: Files matching mask Match criterion: hiberfil.sys, pagefile.sys, $Recycle.Bin, swapfile.sys, System Volume Information, *.tib, *.tib.metadata, *.~, *.tmp, *.db3-journal, C:\Users\Sam\AppData\Local\Temp, C:\Users\serbe\AppData\Local\Temp, C:\Users\Sam\AppData\Local\Microsoft\Windows\Temporary Internet Files, C:\Users\serbe\AppData\Local\Microsoft\Windows\Temporary Internet Files, C:\Users\Sam\AppData\Local\Google\Chrome\User Data, C:\Users\Sam\AppData\Local\Opera Software, C:\Users\Sam\AppData\Roaming\Opera\Opera, C:\Users\Sam\AppData\Local\Mozilla\Firefox\Profiles, C:\Users\serbe\AppData\Local\Google\Chrome\User Data, C:\Users\serbe\AppData\Local\Opera Software, C:\Users\serbe\AppData\Roaming\Opera\Opera, C:\Users\serbe\AppData\Local\Mozilla\Firefox\Profiles, C:\Windows\CSC
8 True Image 1/18/2018 4:15:11 PM Pending operation 172 started: 'Creating partition image'.
9 True Image 1/18/2018 4:15:11 PM Pending operation 172 started: 'Creating partition image'.
10 True Image 1/18/2018 4:15:38 PM Writing full version to file: Entire PC (ITPCSE-HRA1858)_full_b343_s1_v1.tib
11 True Image 1/18/2018 4:22:34 PM Pending operation 172 started: 'Creating partition image'.
12 True Image 1/18/2018 9:13:21 PM Pending operation 172 started: 'Creating partition image'.
13 True Image 1/18/2018 9:13:21 PM Deleting backup file with path G:\Entire PC (ITPCSE-HRA1858)_full_b342_s1_v1.tib.
14 True Image 1/18/2018 9:13:24 PM The following backups have been successfully created: "G:\Entire PC (ITPCSE-HRA1858)_full_b343_s1_v1.tib"
15 True Image 1/18/2018 9:13:25 PM Operation has succeeded.
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Gibberish:
—wò9NêNáû¿L‰J™CWE(W縓shô`Y ãèÅ×<³Õ#‚2ë¶Õf«@¢ë%€“(¥_=W\[Ê¥¦aB9¹.›óQBȵ<åÞª[`ÍcªýÔ‚€Þö"j %Í2)6ó¾X_¿t,hŽ[,äÌNp©áZ±R:S˜`)ÃÝ&tï¶uIƒÞhW*ÿg2l!Mð`Öu0ñ——Éwæ–u„rÄW©™Ÿ¶àã““0rÇË=\Œ—¥Ò1+°Q¥²~\ôߘ<^yÞÏ…Â× ]cdŸâ~xÄ®ðv»€Œc¹o—3³}‡×,é47¸MÕy)!ÛLDlÇp:!b½ûfe/†23;<R`ih«ÌEñÙ+
`Ôô[hIo;.¡ªÚ½é¹«©ƒ&B”Â)×¼Áí@b~¨‰ïâ5e.ä»Ñ»³ûÎk(OûÎœrmŸ"¢§ä{®ÝÌõBÌ;8up85§¾†EKÐ`ê‰^`nLdÒ$¢TÝÝX别üÄÓÑ™âãafx|Ú(Ž:º
žÂVA†`Ô€˜w4qøÉߊ{¦ã¼zæH.;Õõ¢v”}úë‚[ƒ×Â?Z-ŸÄdÞï®öN8z†¹¾·¸O¢2< ü9¢Žùï¥o41€>·Ôæüs´u°€‚=ÀNý6¸ÃÜ-
h¶wZƒÓîÆx¸{Ö]HÿM…Š )+äš‹+ªÃqg5K>˜w>Oî
(l[’žØ.¡ õ%üù›™äùP»)·\,Y¯«
Åå<-†ë”
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The gibberish is every file. When i try to restore the full backup to another disk, the disk fails to start Windows OS because it says it is corrupted windows files. Does this mean all the files are corrupted. I know this may sound stupid, however, is there a way to repair them once corrupted?
Hi Steve, Before I can open the backup image, it asks for the password, which I put it in and it accepts. Then, I am able to delve into the backup, either through windows, or through the acronis 2016 app, it is the same. Restoring the files either through the app, or manually accessing through windows, and copying and pasting out of the USB storage backup and onto my new computer, the files are all gibberish.
Sam, that is very strange and the first time I have heard of such an issue with password encrypted backup images.
Are you able to do a test with a non-encrypted backup of some of the same data (or equivalent data) and check what happens when you take that data to the new computer?
Out of interest is there any other encryption involved here outside of ATI password protection, i.e. BitLocker, VeraCrypt or anything of that ilk?
One other question, how do these same files look if you open the .tib on the original computer where the backup was created?
Steve, you are right about the encrypted files. I was not aware the files were encrypted by a third party software. I was able to successfully mount the full acronis backup to my new computer and then decrypt the files that I needed. This solves the mystery. Thanks for sparking the idea of it being encrypted. I think it is hard to see clearly when you are in the misery and agony of the thought of losing files.
Sam, glad to hear that this mystery has been cleared up, thanks for the feedback.