Synchronization failed
working on two PCs (desktop and laptop) I rely on the sync function of Acronis.
Since several weeks there is always the red circle with the white X showing that sync failed. I stopped sync and the restarted it. Immediately afterwards the green sign appears turning soon into the red one. and checking the files to be synced - nothing happened. No error message, no indication about the rason.
Does anybody know what is happening?
thanks for any support


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Werner,
My advanced apologies. I see the Sync option now in the left hand window. I would still hope that the earlier recommendation would resolve the issue if it is not an ISP, bandwidth, or other network connectivity issue connecting to the Cloud. Still try rebooting all of your networked devices and verifying that you are not capped or reduced with your ISP currently as well. If all of that has been done and checks out and sill cannot sync, you could still try:
https://forum.acronis.com/forum/113144#comment-332540
"There are times where backup scripts do get corrupted. You could try creating a new backup set (keep the old one too but disable it if you want) and see if it behaves better. A few of us have also had problems with the database being an issue. There is a word-a-round of disabling the Acronis services (4 of them), renaming, "C:\ProgramData\Acronis\TrueImageHome\Database" to "C:\ProgramData\Acronis\TrueImageHome\Database.old" or something like that, starting the acronis services and running the backup job again. This should keep all of your settings and backups in place, but if the database was corrupted, it will force Acronis to make a new one and hopefully resolve the issue (perhaps do that as a last resort though - I have done this a few times in the past with no apparent issues as a result, but you are manually fiddling with the application doing this)."
Synchronizing data
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