TI 2016 Win 10 hang, then can't reboot
I just tried to backup my Windows 10 SSD to my external WD MyBook HD using True Image 2016. I sat around and watched for a few mins and it indicated that it would take around 4 1/2 hours to backup the 600 odd GB of data on my Samsung 850 Evo SSD to my WD MyBook external HDD.
I went away and returned after a couple of hours only to see that the backup screen said that 6GB had been backed up and it would likely take another 4 hours and 10 minutes. At this time I realised that the PC had hung, the mouse was not movable, the keyboard wasn't responding, I couldn't open task manager, basically the system had completely hung.
I waited for around 20 mins to see if anything would change and, when it didn't, I decided to reboot the PC with the reset button. To my complete horror when the PC attempted to reboot I got an error saying:
Recovery
Your PC/Device needs to be repaired
The application or operating system couldn't be loaded because a required file is missing or contains errors.
File:\WINDOWS\system32\winload.exe
Error code: 0xc000000e
You'll need to use recovery tools.
Press ENTER to try again
Press F8 for startup options.
Enter does nothing and nor does F8. I cannot get to a recovery screen to even get into safe mode. I have rebooted several times and had the same error each time. I have disconnected the external hard drive and rebooted with just the internal SSD connected, but the same error every time. I do not have a Windows 10 recovery USB drive or CD.
True Image was supposed to be my backup plan, instead it's gone and screwed me and I can't use my PC!
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Edit: So I dug out a Windows 7 USB Installation drive that I had and started the PC off the Win 7 USB. Ran repair, it said it needed to recover a Win 10 boot partition, which I chose to do and now I am back in Windows 10.
Now I am wondering whether or not to try backing up my SSD to my external HDD again or not. I do not want to needlessly complicate my life!
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I suggest you contact Acronis technical support. ATI 2016 seems to be having issues with Samsung Evo SSDs. However, this is the firsr report I hanve seen of there being backup issues.
Ian
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Tried to backup the SSD again to the external WD HDD and got another hang followed by a bluescreen with a WHEA_UNCORRECTABLE_ERROR message!
I have now switched off my external drive and abandoned the idea of using TI 2016!
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--This is also posted on answers.microsoft.com -- http://answers.microsoft.com/en-us/windows/forum/windows8_1-update/reco…
Nov 5:
I also have had the dreaded "Your PC/Device needs to be repaired" happen twice on windows 10 pro 64 bit running on a Lenovo T420. Both times the computer was restarted by updates.
Both times I have booted from a windows 10 USB to run recovery (the press F8 message is pure bull as the Recovery screen immediately occurs) with no success. Both times I had to do a reinstall from scratch. The first time I reinstalled windows 10. This time I am going back to windows 7.
The T420 had a SSD both times, but I changed SSDs after the first crash in case that was the problem. The first SSD was a Crucial M550 and the second was a Samsung EVO 840.
I participated in the windows 10 insider program since March 2015, but I can no longer trust windows 10 on my main home machine. The real pain is I have had Rosetta Stone languages installed and those REQUIRE DEACTIVATION to reinstall, so I am again (yes, again) out a Language license, but will try to work that with the Rosetta Stone folks again. The last time cost me.
Microsoft, fix this problem. There should be no way that an update restart should cause this.
The error message indicates File: Windows\System32\winload.exe is missing or contains errors.
Error code: 0xc000000e
The first "your computer needs to be repaired" occurred October 12, and the second occurred today November 5, 2015
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part 2: Nov 6
So rather at this moment going back to windows 7, I restored my disk from an acronis image that was 2 weeks old. The image restore went perfectly. I rebooted the system twice with no issues. they I moved the files that were added/modified in the last two weeks to the system. All went well.
Then I saw a notification that the onedrive software was being updated. The reboot after that update the dreaded "Your PC/device needs to be repaired" blue screen occurred again.
If I could shut off the updates, maybe I would have a running ThinkPad T420 system.
I will try one more time with Windows 10, but this time I will keep it offline once I get it fully set up so I can create a new image.
Just for grins, I am using Avast network security on the T420, but I am also using the same Avast software on 7 other Windows 10 pc's in the house.
So on all instances of the blue screen, Startup repair says the system cannot be repaired.
Part 3: November 7
Restored windows 10 image again using my acronis image backup. I disconnected the LAN cable and shut off wifi using the hardware switch. Restore worked fine and the resulting image was bootable multiple times. The isolated computer ran for 8 hours (wifi is still off) and then I ran it thru 10 boot cycles with no issues.
Turned on Wifi.
I let the system run for 3 hours and then rebooted. Got the message on shutdown "System preparing updates" and then installing updates. Once the system started reboot I got the now familiar "Your PC/Device needs to be repaired".
So, I have confirmed the issue is only due to a recent Microsoft windows 10 update. Which one? Can't be answered as I can no longer pick and choose updates as I used to do in windows 7 to isolate issues. Microsoft, you blew it.
After blowing at least 3 days on this issue, it is time to call it quits and go back to windows 7 to see if there is an issue on that OS as well.
Note that is only happening on a Lenovo ThinkPad T420 running windows 10 pro 64 bit. My wife has the identical ThinkPad T420 running windows 10 home 64 bit and hers has no problem. I administer both computers.
Both T420s are running Avast internet security
The problem T420 is running office 2010 while the non-problem machine is running office 2007.
The problem T420 is running Acronis True Image 2016 while the non-problem T420 has no back up software (yet)
Have not seen the problem on Lenovo T410 running Windows 10 home or pro 64 bit.
Have not seen the problem on a Dell Latitude 3150 running windows 10 pro 64 bit.
Part 4: November 8, 2015
I restored the drive image again while the PC had no LAN / WiFi connection. I then uninstalled Acronis True Image 2016 and rebooted the system twice. I then turned on WiFi and allowed the T420 to download and apply all windows updates. My T420 has been running fine for 14 hours without an issue, even after multiple restarts.
So since there was a 100% chance of the "Your PC/Device ..." message occurring with Acronis, but the problem is fixed after uninstalling Acronis, it appears there is an incompatibility between Acronis True Image 2016 and some Microsoft Windows 10 updates.
So I am back running windows 10 pro and now using the windows backup software to create backup images.
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Nice sharing here. It is possible that the issue is also linked to other software not compatible with Acronis. A/V software is typically a contender, but other disk-level technology could be as well.
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I have had Acronis installed since the first crash/rebuild October 12 and have extensively used all applictions until the next crash on Nov 5. Both crashes resulted in the "Your PC/Device..." message on boot. Both crashes came on the reboot after Microsoft was installing updates.
Due to the crashes, the restored Acronis image did not have the windows update history going back to the rebuild in October. The updates that were installed after restoring the October 14 image On November 8 and removing Acronis were:
Update for Windows 10 for x64-based Systems (KB3106932)
Cumulative Update for Windows 10 for x64-based Systems (KB3105210)
Security Update for Internet Explorer Flash Player for Windows 10 for x64-based Systems (KB3105216)
Updates that were installed (on another PC) around the time of the Oct 12 crash:
Definition Update for Windows Defender - KB2267602 (Definition 1.207.3180.0)
Definition Update for Windows Defender - KB2267602 (Definition 1.207.3168.0)
Cumulative Update for Windows 10 for x64-based Systems (KB3097617)
Windows Malicious Software Removal Tool for Windows 8, 8.1, 10 and Windows Server 2012, 2012 R2 x64 Edition - October 2015 (KB890830)
Security Update for Internet Explorer Flash Player for Windows 10 for x64-based Systems (KB3099406)
Cumulative Update for Windows 10 for x64-based Systems (KB3093266)
Definition Update for Windows Defender - KB2267602 (Definition 1.207.1258.0)
Security Update for Internet Explorer Flash Player for Windows 10 for x64-based Systems (KB3087040)
My suspicion is that the interaction is with one of the cumulative updates.
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KB3097617 seems to me to be the most likely suspect in the bunch. There have been a good number of threads here about TI 2016 not working or having odd behavior with Win 10. I suspect this is related to the new Security enhancements that Win 10 is using. My suggestion is to disable your anti-virus including Windows Defender when appling security and/or cumulatiuve updates as such applications as Pat L suggest can and do cause complications. This appears to me to be more acute with Win 10.
It may also become necessary to uninstall and reinstall TI 2016 after such updates although this should not happen. It remains a possibility however.
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I have found that having TI2016 installed during the Windows 2010 updates 100% of the time results in a non-recoverable crashes that result in the message "Your PC/Device ...". The drive is not recoverable without reimaging. So uninstall/reinstall TI2016 is not even an option.
Therefore, my solution on my normally heavily used system is to not have TI2016 installed. I will install it on a test bed that requires a tiny reimage of ~30GB vs the 600+GB of my normal usage system.
I have no problems with TI2016 with my anti-virus at any time except during the microsoft update. I have no problems with my Avast antivirus interacting with Microsoft updates with TI2016 not installed.
To me this clearly indicates a TI2016 only interaction.
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Hi Roger,
You might try Creating a Windows 10 Recovery Drive read here
You need an 8GB or larger USB but it might save you from installing Win 10 from scratch.
Just a thought
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Just to be clear, I was not reinstalling W10 from scratch. I was reimaging the drive with a TI2016 saved image. The problem was the image was >600GB.
I am now using a Thinpad T410 W10 test bed that only takes ~10 minutes to reimage. The installed apps are Chrome, Firefox, Libreoffice v5, notepad++, vlc, avast anti virus, and TI2016. Now I need to wait for the problem to occur again, but that is probably a month away when a new cumulative update occurs.
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Sorry I misread your post, you cleary stated reimaging and I missed that!!
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Now you made me nervous! I am using ATI 2016 on Windows 10 Pro and with an Samsung SSD (model PM810) with backup going to an external Seagate drive. Running Kaspersky and Malwarebytes. The PC is a new setup, used less than a month, so I might get hit whenever the next big update hits.
Crossing finger and toes.
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I will add here that I myself have several installs of Win 10, TI 2016, and mainstream anti-virus/malware applications. I have not experienced the issues discussed here on any of those installs. These installs are both upgrades and clean.
The one thing I did do however that possibly not all here have is that I made certain that the anti-virus/malware apps on these machines were the latest available and Win 10 ready. For those that I use all had newer versions released for Win 10 compatibility. I uninstalled the old versions of these apps on the upgraded Win 10 machines prior to the Win 10 upgrade being performed and then installed the latest versions once the upgrades were completed. That fact may well have something to do with my not experiencing such issues.
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I trialled TI 2016 and my main pc on clone disk says restart but normally pc's go into Acronis start mode, my pc does not do this but appears to be writing the clone disk, at the finish of writing the clone disk the pc then starts normally you do not have the option of shuuting down the pc during the cloning operation.
This is very strange
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The Thinkpad T420 that had the issue with TI2016 and the identical Thinkpad T420 that did not have TI2016 installed were both fresh Windows 2010 builds and were both running Avast internet security for Windows 10. In a previous post I listed the software that was installed on the PCs.
A number of updates were installed last night wiithout any issues. Note that the Thinkpad T420 that had the issue no longer has TI2016 installed.
Security Update for Microsoft Access 2010 (KB3101544) 32-Bit Edition
Security Update for Microsoft Visio 2010 (KB3101526) 32-Bit Edition
Cumulative Update for Windows 10 for x64-based Systems (KB3105213)
Security Update for Internet Explorer Flash Player for Windows 10 for x64-based Systems (KB3103688)
Definition Update for Microsoft Office 2010 (KB3101540) 32-Bit Edition
Update for Microsoft Office 2010 (KB2837592) 32-Bit Edition
Security Update for Microsoft OneNote 2010 (KB3054978) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB3101535) 32-Bit Edition
Security Update for Microsoft Word 2010 (KB2965313) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB3085560) 32-Bit Edition
Security Update for Microsoft InfoPath 2010 (KB2878230) 32-Bit Edition
Security Update for Microsoft PowerPoint 2010 (KB3085594) 32-Bit Edition
Security Update for Microsoft Publisher 2010 (KB2817478) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB3101521) 32-Bit Edition
Windows Malicious Software Removal Tool for Windows 8, 8.1, 10 and Windows Server 2012, 2012 R2 x64 Edition - November 2015 (KB890830)
Security Update for Microsoft Excel 2010 (KB3101543) 32-Bit Edition
Update for Microsoft Office 2010 (KB2791057) 32-Bit Edition
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It is very hard to diagnose exactly what your problem is with the troubling laptop. What I do know is that the KB3097617 was a troublesome update for many users so if there is a relationship as you say between cumulative updates, and Acronis 2016 that update may have been the trigger.
It is possible also that the drive in the problem machine is corrupted. It would be wise to run chkdsk on all partitions of the drive including non lettered ones to check for errors.
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The drive is not corrupted as it is an SSD (actual two different SSDs) that has been reimaged 5 times constantly reproducing the problem. chkdsk was run on each of the reimagings with no problems found.
Simply unistalling TI2016 and the problem disappears.
Just to clarify, the same problem occurred in early October on a freshly built machine. I did a complete fresh build after the October incident using the same apps. The "Your PC/device ..." issue again occurred Nov 4. At that point I did the image restore and experimented to find the problem.
I now have TI2016 running on my Lenovo T410 Windows 10 insider build 10586 machine hoping that the problem will occur on that PC.
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Roger,
Have you considered disabling Fast Startup on your problem T420 machine? Have a look at the link below for details. Fast Startup is enabled by default in Windows 10. The way in which this works could be a contributing factor in your problem machine.
http://www.tenforums.com/tutorials/4189-fast-startup-turn-off-windows-1…
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I have had the same issue with 2 different HP laptops running Acronis True Image 2015 after I upgraded to Windows 10 Pro. Things worked fine for a couple months then both PCs locked up with the 0xc000000e error within days of each other. Basically something corrupts the winload.exe. I have since painfully reloaded both backup images and uninstalled Acronis and have had no further issues. As many others have posted I am convinced the issue is related to something between a recent update to Windows 10 and Acronis software. It also seems to be common with Acronis 2016 as well. Additionally I removed Acronis from my families other 5 PCs as well so not to have to go through the pain of rebuilding all our computers. I hope Acronis and/or Microsoft can figure out the issue so I can reinstall and use Acronis for my backup needs!
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I have fixed my TI2016 problem on two pc's and this is what I did to overcome the issue:
When we load the system drivers they get out of date as we do not have the capacity to be able to update thse drivers if only we could, so what I did was dowload Driver Booster and ran this it found 23 drivers that were out of date so after this program had finished I tried TI 2016 and it worked.
Here is the download link to get the free version of Driver Booster:
http://download.cnet.com/Driver-Booster/3000-18513_4-75992725.html?part…
It looks like to be able to run TI2016 you have to have all your PC drivers uo to date
I hope this helps you with your own TI2016 problems
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In reply to Do you by truwrikodrorow…

Hey wow...
I have wasted over a full day to restore two disks to a new PC (256 GB SSD -> 512 GB SSD and 514 GB HD -> 1 TB HD).
The restore have worked, but the PC was not able to boot (system has to be restored).
I then have deactivated the UEFI boot-options in bios (and let the also activated legacy boot options activated) and rebooted the system....
Now it is able to reboot...
So... thanks for the hint - it have solved my primary problem (I fight now with the partitions to be able to use the whole new C-Drive).
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