TI 2016 won't open in windows 10
I've been using TI 2016 for over a month now with no problems. Now when I try to launch the program, it won't open. I get the usual question - do you wan't to allow this app to make changes to your PC - click Yes. Then nothing. I look in the task manager and I see 4 Acronis related processes...
Acronis Scheduler 2
Acronis Scheduler Helper (32 bit)
Acronis TIB Mounter Monitor (32 bit)
Acronis True Image 2016 Monitor (32 bit)
I tried the uninstall - repair. Then I did a complete unistall, followed by re-install from the installation file. No luck.
What's going on? How do I fix this? As I said Acronis was working fine on this PC.


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Well, TI 2016 now works okay (at least it launches, haven't tried any functions yet) with compatibility mode set to Windows 7.
After trying that I put things back like it was (no compatibility mode set) and once again it fails to launch. So I then reset the compatibility mode to Windows 7 and it launches okay.
The mystery is - why did it work okay this past month without setting any compatibilty mode?
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The problem is unknown at this time so I cannot say. Certainly a bug of some sort that only affects some installations. I might suggest that you use the Feedback feature of the application which you will find in the Help section of the app GUI to log your experience. You can link to this Thread there, give a detailed discription of events and submit a system report to Acronis developement. These steps can help in creating a fix for the issue.
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I am getting an "unexpected error occurred in last Acronis True image session". A dialogue box appears in order to report to Acronis, but system will not allow any input. A smaller window with " Acronis True Image Home has stopped working". If I click on the Close program tab, everything goes away, and cannot report problem. Yes I am on Windows 10. have been for a couple weeks, and acronis has been working since 10 install. Stopped working on 8/7/16.
would appreciate any knowledge on my problem.
thanks
Jim
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Jim, welcome to these user forums.
As noted for the original poster of this thread, there are no known issues / solutions for this problem - it could be caused by interference by other system programs on your computer, or by corruption of the Acronis program, or a bad Windows update.
I would recommend looking at the Windows Event Viewer for any entries at the time when you encounter the error message for the Acronis program.
Note: You can use the free Piriform CCleaner program to clean out all Event Viewer entries to make things a little easier to see, Start ATIH 2016 immediately after clearing the Event logs then go look in these logs to check for any new entries that get created.
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Jim,
If you can provide more details aboujt the error such as exactly what the error is or says you might get more help. Steve makes a good point about loooking in Windows Event viewer for clues to the nature of the problem.
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I am running Acronisl TI 2015.
I done a system restore to just before my last good backup of Acronis. But still same problem.
Somewhere other day found an error saying my Launcher was incompatable.
Copied following from Windows event viewer.
Thanks.
Jim
Log Name: Application
Source: Application Error
Date: 8/12/2016 2:56:20 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Jimmy-HP
Description:
Faulting application name: TrueImage.exe, version: 18.0.0.6613, time stamp: 0x55aca5b2
Faulting module name: ti_managers.dll, version: 18.0.0.6613, time stamp: 0x55aca1eb
Exception code: 0xc0000005
Fault offset: 0x006a7e8f
Faulting process id: 0x3580
Faulting application start time: 0x01d1f4d397b8e92f
Faulting application path: C:\Program Files (x86)\Acronis\TrueImageHome\TrueImage.exe
Faulting module path: C:\Program Files (x86)\Acronis\TrueImageHome\ti_managers.dll
Report Id: 05266c3c-d5dc-46b6-9f71-d828790b27ae
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2016-08-12T19:56:20.237319500Z" />
<EventRecordID>5901</EventRecordID>
<Channel>Application</Channel>
<Computer>Jimmy-HP</Computer>
<Security />
</System>
<EventData>
<Data>TrueImage.exe</Data>
<Data>18.0.0.6613</Data>
<Data>55aca5b2</Data>
<Data>ti_managers.dll</Data>
<Data>18.0.0.6613</Data>
<Data>55aca1eb</Data>
<Data>c0000005</Data>
<Data>006a7e8f</Data>
<Data>3580</Data>
<Data>01d1f4d397b8e92f</Data>
<Data>C:\Program Files (x86)\Acronis\TrueImageHome\TrueImage.exe</Data>
<Data>C:\Program Files (x86)\Acronis\TrueImageHome\ti_managers.dll</Data>
<Data>05266c3c-d5dc-46b6-9f71-d828790b27ae</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>
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Jim, did you try the advice from Enchantech to the previous user reporting this type of issue to change the properties of the True Image launcher to run in Compatibility mode for Windows 7 or 8? This has helped other users with similar issues.
With regard to the Window Event log entry, this on its own doesn't tell us very much, we would need to know if there are any other entries immediately around this one to see if there is a conflict with another application or system function on your computer. This is where creating an Acronis System Report and posting it to the forum can be helpful.
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Steve,
I am running Windows 10, and Acronis 2015, does not offer to run in compatibility mode for Win (10).
I tried the trouble shooter but got nowhere. I just went to Win 10 a couple weeks ago. Acronis was working after that. I think the lockup occured after I ran out of disk space on my external Hard Drive. I freeded up plenty of space. Am thinking this is the breaking point.
Thanks
Jim
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Also, if I am on same page with you. When I try to launch Acronis, a screen comes up with an error (no code) though. If asks for a system report. another small window opens on top of this one saying windows is checking for a fix, etc. It won't let me enter anything. when I close out small window, everything goes away.
I will check on other errors close to Acronis.
Thanks
Jim
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Looks like Microsoftedge is creating errors also. If this helps.
Thanks
Log Name: Application
Source: Application Error
Date: 8/12/2016 2:33:56 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Jimmy-HP
Description:
Faulting application name: MicrosoftEdge.exe, version: 11.0.10586.494, time stamp: 0x5775e715
Faulting module name: twinapi.appcore.dll, version: 10.0.10586.494, time stamp: 0x5775e2d9
Exception code: 0xc000027b
Fault offset: 0x000000000004b1c9
Faulting process id: 0x1244
Faulting application start time: 0x01d1f4cf7895f0e5
Faulting application path: C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe
Faulting module path: C:\Windows\System32\twinapi.appcore.dll
Report Id: a4dd1041-35a9-4675-b9ee-4700d8d2bdfd
Faulting package full name: Microsoft.MicrosoftEdge_25.10586.0.0_neutral__8wekyb3d8bbwe
Faulting package-relative application ID: MicrosoftEdge
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2016-08-12T19:33:56.212281700Z" />
<EventRecordID>5899</EventRecordID>
<Channel>Application</Channel>
<Computer>Jimmy-HP</Computer>
<Security />
</System>
<EventData>
<Data>MicrosoftEdge.exe</Data>
<Data>11.0.10586.494</Data>
<Data>5775e715</Data>
<Data>twinapi.appcore.dll</Data>
<Data>10.0.10586.494</Data>
<Data>5775e2d9</Data>
<Data>c000027b</Data>
<Data>000000000004b1c9</Data>
<Data>1244</Data>
<Data>01d1f4cf7895f0e5</Data>
<Data>C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe</Data>
<Data>C:\Windows\System32\twinapi.appcore.dll</Data>
<Data>a4dd1041-35a9-4675-b9ee-4700d8d2bdfd</Data>
<Data>Microsoft.MicrosoftEdge_25.10586.0.0_neutral__8wekyb3d8bbwe</Data>
<Data>MicrosoftEdge</Data>
</EventData>
</Event>
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Jim, you can try compatibility mode on Win 10 as I can see this on my own system.
To do this, first right-click on the ATIH 2015 launch icon on the desktop, select Properties, then click on the Compatibility page tab. Next select the option to Run in Compatibility mode for Windows 7 or 8, then click Apply or OK.
Given that the Windows Event logs are showing other programs with issues, I would recommend opening a Command prompt window as Administrator (Click on Start then type CMD and wait for search to show you some results - right click on Run as Administrator).
In the Command prompt window, type SFC /SCANNOW which will run the System File Checker utility and check for any damaged Windows programs and components. Wait for the scan to finish which may take some time.
See screen shots below.
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Steve,
Done the scan as you instructed. I got following message when Scan Complete.
"Windows Resource protection did not find any Integrity Violations."
Jim
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Jim, that is good that the SFC scan ran clean - did you try the compatibility mode as suggested in last post?
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Steve,
Yes done that. Tried troubleshooter for Win 7 & 8. Said applied some updates, but getting same results.
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383233-132478.jpg | 282.74 KB |
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Jim, I am fairly stumped at this point. An Acronis System Report may give some more clues if you would care to post one to the forum. The only other suggestion is to do a full clean install as follows:
Perform a clean install of ATIH
First uninstall the program via the Control Panel (or use an uninstaller such as Revo).
Run the Acronis Cleanup Tool (link in my signature below), then restart the computer.
Note: The KB document for the Cleanup Tool refers to checking for entries in the Windows registry - I have ignored this step on the occasions I have used it with no detriment, though if making changes to the registry, I strongly advise either exporting the registry before the change(s), or create a System Restore point, or image the drive for protection.
Reinstall the ATIH software (download a fresh copy from your Acronis Account if needed or if you don't have the latest build version installer). Run the install as an Administrator (right-click on the installer to take this option).
It is also recommended to suspend your security programs (antivirus, anti-malware etc) during the install as these programs can cause Access Denied errors for the Acronis installer program.
Note 1: If you have purchased an Upgrade version of ATIH you will be asked for two serial numbers during the install - one for this version and one for the previous version that the upgrade is based on.
Note 2: The cleanup tool will remove all your backup tasks and task history. If you want to protect this information, then open C:\ProgramData\Acronis\TrueImageHome\ in Windows Explorer - this may be hidden on some systems - if so, go to the Folder option in the View pane and enable hidden files & folders).
Save a copy of the Database and Scripts folders to another location to restore back later.
Note 3: In order to restore the above folders & contents, you must stop all Acronis Services & Programs else you will encounter locked files in the Database folder.
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Hi Jim,
The last build of Acronis 2015 brought Windows 10 support, but that was for a specific version of Windows 10 which has since had 3 overhalls (including the latest anniversay update). I'm wondering if Windows has changed something along the way that is causing a problem, or if along the way from different ugprades of Windows, somethign may not have carried over very well.
Perhaps try a full uninstall and reinstall of the application using the cleanup tool and see if the issue persists or not?
If you do this, hopefully all will be well, but be advised you will need to create new backup tasks again. Your old backups can still be recovered from using the offline reocvery media and/or imported back into the console, but I would start with a fresh backup task anyway to reduce importing existing issues.
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That is what I was expecting, as the next step, to do a re-install of 2015. I will let you guys know how things turn out.
Thanks
Jim
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Steve,
Following your instructions with the cleanup tool, and downloading a fresh install, All is working again. I created a full backup to an external drive, and a files and folders to another external drive. Hopefully I am good for a while.. Ha.
Thanks for all your help.
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Jim, that is good news, thank you for the feedback, hope all stays working for you.
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