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too many downloads

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i just loaded true image 2015 and got the free upgrade to 2016 and also loaded disk director 12 onto a laptop yesterday and it locked up and for some reason my screen went out. i added a vga monitor but tha didnt work so i ran and bought a new laptop and downloaded the software but it didnt work either. the program just wouldnt work and the computer was acting crazy so i did a new windows installation and here i am now. it says too many downloads/activations. i havent even used the darn program once. i have been up all night with this dam thing and have a hard drive to a computer that i need to fix desperately. i suppose the easy way out would be to pay for new licenses (multiple computers) but that just doesnt seem right. I appreciate any help i can get with this.
Thanks,
Jimbo

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Hi Jimbo,
as far as I understood you try to activate Acronis True Image 2016 and get "too many activations" message.
Please find instruction on how to proceed in this article: https://kb.acronis.com/content/56553
And for Acronis True Image 2015 (in case you installed this version) the similar guide is here: https://kb.acronis.com/content/48380

Also I've sent you a private message with information about current activation status of your serial numbers that we have in our system.

Thank you,
Anna