Skip to main content

trouble uninstalling previous version to upgrade to ATIH 2016

Thread needs solution

When I try to install 2016, it tells me first to uninstall 2012, the uninstall goes through everything, and just before it finishes, it rolls back everything.  The program is now missing in the control panel>programs section of windows 7.  Any suggestions on how to get rid of 2012 so I can upgrade to 2016?

0 Users found this helpful

Thomas,

The link below covers how to uninstall multiple ATI versions, including ATI 2012.  Hopefully, you have the ATI 2012 install program or DVD.  The install program or DVD have an option to uninstall.  Near the bottom of the link is another link to download a cleanup utility.  You should follow all of the directions.

https://kb.acronis.com/content/34876

Regards,

FtrPilot