True Image 2016 has stopped working
Hi, I have been using various versions of True Image for many years, so consider myself to be fairly experienced with this product. Currently I have True Image 2016 which has been working fine until recently.
I'm running it on a windows 10 machine that I have designated as a NAS and it is backing up the NAS's own system drive to a separate internal local drive. The configuration of this machine is rarely changed and no new software has been installed since it last worked, apart from Windows 10 system upgrades. The True Image Product / File version I am running is 19.0.0.6571 and Windows is up to date, including the Anniversary Update.
The error True Image is reporting in the log is "The backup location was not found on the destination drive. Make sure the correct storage device is connected to the computer."
The local drive is accessible, it is not encrypted, and it is always attached via the motherboard SATA socket. I can view and access the content of the directory that it is trying to back up to, without any problems. Also, no problems are reported with the drive and there is nothing reported in the Windows log. I have also checked that the specific administrator account that True Image backs up under has full permissions to this directory.
When I try to set up the output path again for the scheduled job, clicking on the Browse box makes True Image hang indefinately.
Does anyone have any ideas how I can get this working again?
Kind regards.
Hi, Steve, thank you for your reply. I think I may have muddied the waters a little. The computer is a standard PC, it doesn't know that it's a NAS, it has 1 internal system drive and 2 internal data drives which contain shares for other computers to use. True Image is running on this PC and is making use of one of these data drives to backup the system drive. I understand the issues with trying to backup from another PC via network to the NAS, but that is not how this job is configured. The backup job backs up to a local drive and it is not a network mapped drive. The fact that when I try to refresh the destination path parameter in the backup job, the Browse dialog box hangs, I think indicates something else is going on.
Andy, there have been some strange issues after users installed the latest Windows 10 Anniversary Update, as this is in essence a full OS install upgrade and can result in changes to disk identifiers etc.
I would suggest trying creating a whole new backup task to backup your internal system drive and see if this exhibits any of the same symptoms? If it does, then perhaps a repair or clean install may be needed.
Ok, thank you. I will try that.
Whenver there is a change to the paritions scheme on a disk, it receives a new UUID. Acronis sets the source and destination by drive UUID. So, if you shrink/grow a parition, or a add a new one or remove one, the UUID will be changed and you'll need to go into your backup task and reselect the source/destination again since the UUID will have been changed.
This is going to be more common with Windows 10 "upgrades" as Windows 10 rebuilds the Recovery partition with each upgrade/install, hence, changing the UUID of the OS disk each time. Basically, plan to re-pick your Source again after every Windows 10 "upgrade".