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True Image 2016 prevents shut down in Windows 7

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When I try to shut down win 7 in the std way, (click "shut down"

it says "acronis is finishing .. it will shut down in 2 minutes" AND IT NEVER SHUTS DOWN!

next morning I need to shut down by disconnecting power!

Other times when I terminate the acronis monitoring processes (2) using task manager and then shut down - I have not seen this problem. Furthermore, on last windows update Acronis prevented the configuartyion update to finish the update and I had to recover from last restore point. THERE IS A BUG IN ACRONIS MONITORING!! (I actually do not know what they are monitoring given that I chose no scheduled backup-s!!!

I hope acronis monitors these emails as I could not get into their chat support.

Tibor Schonfeld

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Hi Tibor,  this is well documented.  It is actually normal to see this by design if current backups or non-stop-backup are actively running when the system is powering off.  From time to time you may see this and the system will power off within 2 minutes.

However, some have reported seeing this message much more frequently and when no backup jobs are running and that the message lasts much longer than 2 minutes or may not go away at all.  If that's happening, I'd recommend that you completely uninstall ATIH, run the 2015 cleanup tool (see my signature for download and ifo - it works for 2016 as well), reboot, check for leftovers in C:\programdata\Acronis and delete that folder if it exists and then reinstall ATIH from scratch as that usually resolves things permanently).   A lot of times this issue pops up if you upgraded ATIH from a previous version and/or if you ugpraded Windows from a previous version where Acronis had already been installed. 

Please take a look at other forum posts for other possible solutions... although if you do as I suggest up above (at the expense of having to recreate backup scripts again), you'll most likely not see this issue again. 

Other posts (there are many others):

https://forum.acronis.com/forum/110124

https://forum.acronis.com/forum/107712#comment-324592

 

 

 

I am having the same problem. Wont shut down. You talked about  a cleanup tool that works for 2016 (which is what I have  and am running windows 10) where do I get it? I dont understand "see my signature for download and info)

I do not have any backups. deleted them all.

I also have a 3 computer liscense. If I uninstall from my machine and reinstall does this mess up my being able to reinstall becuase I used all 3 liscenses even though it is going back on the same machine?

You'll be fine if you uninstall from one and reinstall on another. If at any point, all of your licenses show they are in use, even if they are not (say because you rebuilt a computer and need to reinstall it again) when you launch the application it will advise you you have all of your licenses activated and ask if you want to remove from one so you can enable it on that system.  Then you proceed to log in and remove from one of the systems it shows you (might be the same one you are installing on now) and then you're good to go. 

It's in my signature in every post:   (3.) ATIH 16/15 Clean Utility 

Here's the full info for a good cleanup process:

Acronis Clean Uninstall Procedures

 

 

I have the message 'Acronis True Image is terminating the current operations, please wait. The computer will be turned off automatically in about two minutes'. It does not turn off even if left overnight. If I power off then restart the message just come back. I cannot get rid of it or get into my machine to do anything about it. What on earth am I supposed to do now? 

William, this issue is resolved in the latest build version 6571 of ATIH 2016.  Please check which version you are currently using by looking at the Account information page of the application - see attached screen shot.

If you see an older version of ATIH then please download the latest installer from your Acronis Account online and use that to upgrade rather than trying this from within the application itself (which has caused issues for some people).

You should run the installer as Administrator and either suspend your Security applications (antivirus etc) or ensure that you allow the installer to have the needed privileges to install.

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