True Image Home 2016 crashes when any partition is selected to recover (Windows 10)

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I am evaluating ATIH 2016 TRIAL Build 6534 which I downloaded today, (11/12/2015).  

Update:  I bought TI 2016 and did a clean install of Windows 10.  The problem is still there as stated below.

The program crashes as soon as I check the box selecting a partition to recover.   By the way, ATIH 2014 does not crash. 

I also tried it on a clean Windows 10 install and it also crashed.

I made a YouTube video to show the problem:  https://youtu.be/RfalbVSuKE8

Note:  The partition I am attempting to recover in the video is not a system partition.  It has some data and was created as a test.  I also tried other partitions and got the same problem.

 

Windows 10 Pro 64-bit

Intel Core i7-3770K @ 3.5 GHz

16 GB RAM

ASRock Extreme4 Motherboard

OCZ 128GB Vertex 4 SSD (x2 = 265 GB)

3 Western Digital hard drives no more than 3 years old for backups and data storage.

 

David

 

Fri, 11/13/2015 - 06:16
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mvp

It is hard to know what could crash the program, of course. Since the partition is empty and on the same disk as your backup, I can only suppose that these factors could be part of the problem. Therefore, I would try first to put some data on that partition and recreate a backup that would not be stored on the same disk. If the problem subsists, I would try another empty partition on another disk, to evaluate whether the disk itself, or the fact that the disk contains backup information, could be the issue.

Fri, 11/13/2015 - 16:58
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
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Thanks Pat for your reply. I missed your comment and only now found it.

I did another clean install of Windows 10 and installed a licensed copy True Image Home 2016. I was using a trial copy before and I realized it wasn't suppose to restore because it was a trial. So, I bought TI 2016 with the belief the licensed copy would work. It didn't. Same problem! This clean copy of Windows 10 I am running now has never seen the trial copy of TI 2016 so there are no leftovers.

There are some files in the partition I tested so it never was totally empty as I said before. Also I tried backing up to two different physical hard drives but it still crashed TI 2016 at the instant I check the box next to the partition in the list to recover.  (I'm sure the rescue disk would work, but that's not the point. TI 2016 ought not to be crashing.)

My old copy of TI 2014 recovers partitions just fine and can restore partitions even while running Windows. It will gather info and then reboot in order to complete the recovery. If I had any bad or corrupt partitions, TI 2014 would not work.

Since I am running a pristine copy of Windows 10 for testing purposes, it can't have a driver conflict.  I looked at my UEFI settings and can't think of anything to change there.  Anyway, I left a help request with Acronis, but don't expect an answer.  I just hit the lottery and must have some hardware incompatibility.  The way to solve it is to remove all unnecessary hardware and start replacing stuff.  Unless anyone has any other ideas?

 

David

Tue, 11/17/2015 - 11:42
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Hi David,

I see that you have the case with one of our experts and that the issue is under investigation. 

Be assured, that the issue will get fixed. 

Thu, 12/17/2015 - 15:04
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David Clark wrote:

Thanks Pat for your reply. I missed your comment and only now found it.

I did another clean install of Windows 10 and installed a licensed copy True Image Home 2016. I was using a trial copy before and I realized it wasn't suppose to restore because it was a trial. So, I bought TI 2016 with the belief the licensed copy would work. It didn't. Same problem! This clean copy of Windows 10 I am running now has never seen the trial copy of TI 2016 so there are no leftovers.

There are some files in the partition I tested so it never was totally empty as I said before. Also I tried backing up to two different physical hard drives but it still crashed TI 2016 at the instant I check the box next to the partition in the list to recover.  (I'm sure the rescue disk would work, but that's not the point. TI 2016 ought not to be crashing.)

My old copy of TI 2014 recovers partitions just fine and can restore partitions even while running Windows. It will gather info and then reboot in order to complete the recovery. If I had any bad or corrupt partitions, TI 2014 would not work.

Since I am running a pristine copy of Windows 10 for testing purposes, it can't have a driver conflict.  I looked at my UEFI settings and can't think of anything to change there.  Anyway, I left a help request with Acronis, but don't expect an answer.  I just hit the lottery and must have some hardware incompatibility.  The way to solve it is to remove all unnecessary hardware and start replacing stuff.  Unless anyone has any other ideas?

 

David

 

Hi David,

I do not know if you have one operating system, installed or more than one on your computer, but I found out something when I first began with Acronis 2015 then 2016. If the Hard Drive partition that it is backing up has File System Errors on it, no matter if minor or major, Acronis crashes. The problem with the Acronis crashes, it does not mention the condition of the File System as to whether it has errors or not. This leaves the User in the dark about why the program fails to work, when it crashes.

Run an Error Check / Disk Check or Scan Disk on the operating system, whether it saids it has errors or no errors. Run the same on the Hard or partition that you are backing up to as well.

Turn off / disable Turn on fast startup (recommended) by clicking on "Change settings that are currently unavailable" then uncheck "Turn on fast startup (recommended). Finally click on "Save changes".

And to keep Acronis from running when shutting down or Restarting the computer, Use Task Manager and End Task on Acronis's two  Acronis Scheduler 2 and Aconis Scheduler Helper (32bit) processes.

 

Thu, 12/17/2015 - 15:30
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Yes, I did submit a help request and Acronis sent it up the chain to their expert team.  I shouldn't have said "I don't expect an answer" because they did take my problem seriously.  I exchanged several emails with the engineers and gathered some system info about the state of the computer when the crash happens.  Acronis said they will be working on a solution.

Thu, 12/17/2015 - 17:31
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A crash is a serious issue, so when one encounters such a problem we are always interested in fixing it, so thanks for reporting it!

Fri, 12/18/2015 - 09:19