Try and decide is greyed
When I open try and decide, it says, "Try and decide is off". But it is greyed and can't be started.
When I open another tool as "manage Acronis Secure zone" it says:" cant work as long as try and decide is working"
I am unable to deblock this situation and there fore unable to start Try and decide.


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I find NTFS as format on all my disks
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Please see http://www.disk-partition.com/gpt-mbr/how-to-change-gpt-partition-to-ntfs-1004.html for details of the difference between MBR and GPT partiition tables.
Both MBR and GPT partition tables can have NTFS formatted partitions within them.
You can see what type of Partition you have by using a partition manager tool. The image attached is taken from Easeus Partition Manager Free and shows that I am using a MBR partition with NTFS fomat.
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Thanks to all for the answers. In the "Datenträgerverwaltung" from Windows 10 I found indeed, that it has a GPT partition table.
So I follow the advice from thread #1 and wait.......
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http://forum.acronis.com/forum/113469#comment-333740
While the Try&Decide wizard reports that it is off, it is actually still running. If it was off, then the storage used by Try&Decide for virtual changes would be 0MB not 4.527GB.
Do you have a backup of your system from before using the Acronis Startup Recovery Manager and Try&Decide? If you don't the space used by Try&Decide is just going to keep growing. In my tests all attempts to uninstall the program or perform a repair install in that state failed because Try& Decide was running. I'm skeptical that an update will be able to be installed while Try&Decide is running either.
When I have time I will test that by installing an earlier build and see if it will update to the latest build while Try&Decide is stuck on.
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Joey wrote:Do you have a backup of your system from before using the Acronis Startup Recovery Manager and Try&Decide?
I have a backup of my System partition C: from the time where try and decide worked OK. I reinstalled this and solved the problem.
My impression is, that I came into the 'greyed' situation, when running Canon IJ Scan Utility and my Scanner Canon LIDE 220 under Try and decide.
(the scanner has also difficulties on Windows 10). I decided now to use the scanner only together with my Laptop and windows 7.
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In my tests it appears to be an incompatiblity with the linux files that are placed on the boot partition to use the Acronis Startup Recovery Manager and the ones Try&Decide uses to discard or apply changes.
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Hello, everyone.
There is a known issue where this situation can happen. It happens when you enable Try&Decide on an UEFI machine, then choose to "Discard changes", but change the firmware boot order. So, instead of booting into the Acronis bootable environment, the machine boots directly back into Windows instead. After that you're left with a situation like the one described by german_opa.
Joey and german_opa, is it possible that this is what happened in your case?
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Another symptom of the issue that I've described im my previous comment is this Try&Decide icon (with a red circle symbol) as in the attached image.
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Dmitry Nazarov wrote:Joey and german_opa, is it possible that this is what happened in your case?
I don't believe this. As I wrote already, I have the impression, that it happened when running IJscanutility under try and decide. It happened once also, that I plugged in the scanner and immediately True Image crashed.
Also the icon is another, it is the question to decide to accept or abort the changes. But the decicion can't be activated.
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http://forum.acronis.com/forum/113469#comment-333740
Dmitry,
I did not change the boot order while discarding changes. On the three UEFI Windows 10 setups I tested, Try&Decide functioned correctly until Acronis Startup Recovery Manager was activated and deactivated. Activating ASRM also permanently assigned drive letters to the EFI System and MSR partitions.
Try&Decide and ASRM functioned correctly on the same hardware using Windows 8.1.
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Dmitry,
On a UEFI Windows 10 x64 system that ASRM has never been activated, activating Try&Decide creates the following NVRAM firmware entry.
Firmware Application (101fffff)
-------------------------------
identifier {0b1f3e1d-ca92-11e5-9c25-806e6f6e6963}
device partition=\Device\HarddiskVolume1
path \EFI\Acronis\bootwiz.efi
description Acronis loader
Even if the changes fail to discard during the first reboot because the firmware boot order is changed, the Windows 10 advanced startup menu can be used to force TnD to discard changes by selecting this entry in the firmware boot menu.
https://forum.acronis.com/system/files/forum/2016/04/115928/tndloader.p…
After ASRM has been activated and deactivated the firmware entry above is not created when Try&Decide is activated.
On Windows 8.1 x64 the firmware entry is always created when Try&Decide is activated.
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Joey, looks like you were absolutely right about the effect that the activation/deactivation of ASRM had on Try&Decide (on UEFI machines with Windows 10).
However, it seems that this issue was fixed in the latest True Image update (build 6559).
Guys, please update to the latest version. If the issue still persists in the latest True Image build we'll continue the investigation.
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Hello All,
This issue with Try&Decide complaining about activated ASRM while ASRM is deactivated has been fixed in the last update, released on April 18th.
After you install the update and look at Account tab, you should see that build 6559 is installed.
If this does not help, please perform a clean installation of the new build: run cleanup tool as per https://kb.acronis.com/content/48668, reboot the computer, download installation file for build 6559 from your Acronis account, install it and see if Try and Decide now activates successfully.
Regards,
Slava
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