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Try&Decide Fails to start - No error code

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Hello. Acronis TI seems to work fine. But when I try to run Try&Decide, I get this box: "Failed to start Try&Decide." with a round red X icon. No error code or any explanation. Why will it not work?! Is there anything to look for? Thanks for any assistance.

- None of the older threads on this topic helped and seem out of date.
- 2016 build #6571 (it is the update from 2015).
- Services running (in services.msc): Managed Machine Service Mini, Nonstop Backup, Scheduler2,Sync Agent.
- Attached system report if that is helpful.
- Repaired the installation with the installer. I would very much prefer not to uninstall and re-install all this mess.
- Have not "activated startup recovery manager"
- Do not have non-stop backup running.
- Have not (nor want to) created Secure Zone.
- I used the default settings and it failed. Though the preference is to use my A: drive to store the .tib data and it is only the C: partition I am backing up (which is the boot drive). I use the A: drive for my full .tib backups. I have 50GB+ extra there and it did not tell me there was a space problem. Both these drives are internal.
- Windows 10 Pro x64

Attachment Size
acronissystemreport.zip 5.68 MB
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John, thank you for providing the System Report information, please see forum post: https://forum.acronis.com/forum/116818 which looks to me to deal with the same error situation where the TnD developer khalex stated:

There is an issue with starting TnD on some UEFI machines where boot variable contains path a little defferent way than on our test machines. The issue has been fixed and new TnD MSI will be recomended to customers after some more deep internal testing.

And in the last post for the other post; khalex wrote:

6569 still not have got fixed TnD since we signed the driver only on 03/05. Actual "good" TnD has got build number #2366 (msi #2463). That build is passed to support team and will be included in the future new True Image version/updates (according to updates timetable; I don't known details).

So, who needs/wants to try using T&D, please, ask Acronis Support for T&D msi #2463. I guess it will resolve issues.

Please try sending a PM to khalex to ask about this latest T&D msi #2463 fix, otherwise you will need to contact Acronis Support via chat.

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Hi John,

I've sent you the link in PM.