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Unable to cancel restore

Thread needs solution

OS: Windows 10

Acronis: 2016, not sure exatcly which version because I cannot get into Windows.

I need to restore one of my machines. However, my backup files are on a disk that is not available when Windows is not running. So when I try to perform a restore, the machine reboots and boots back up using the Acronis Loader. However it then says that my .TIB file is not available, which is to be expected - please see the attacehd image.

However, the message then gives me the following options:

  • Retry - this doesn't help, the same error occurs, obviously.
  • Ignore - this causes the machine to reboot back into Acronis Loader and the same problem happens.
  • Cancel - this also causes the machine to reboot back into Acronis Loader and the same problem happens.

What I want to do is boot back into Windows, move my backup to a disk that is accesible from Acronis Loader and then restart the restore. But I can't get back into WIndows, only the Acronis Loader.

Can anyone help me get back to Windows, please?

 

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Justin, welcome to these user forums.

Have you tried going into your BIOS settings and looking at what is set for your Boot Priority - see if you can change this at all?

Unfortunately, this is not an uncommon issue as starting any Recovery / Restore or Clone from within Windows causes the Windows Boot Configuration data to be modified to allow Acronis to boot a temporary Linux environment from which to perform the requested action.  This is one reason why the MVP's recommend that the Acronis bootable Rescue Media is always used for this type of operation as then there is no need to make any changes to the Windows Boot data and you can abort any operation by removing the boot media.

Other options open to you for this situation are as follows:

  • Copy all the files to be restored to an external USB drive using the same folder paths as shown in your screen clip.
  • Use the Windows 10 Startup Repair tool to try to repair the boot configuration - you should be able to access this from the Windows 10 Install or Repair media if not able to get into this via the BIOS options.
  • Open a support case directly with Acronis to see if they can offer any other methods of resetting the Windows boot data.

Justin,

Do you have your Acronis oflfine recovery media? If so, typically, if you can boot that once, it will straighten things out so you can get back into windows.  You can download this as an .iso and burn it to CD or DVD from another computer if you didn't create this previously. I highly recommend you get familiar with the recovery media and only perform a full disk recovery or any clone option with it.  This will avoid situations this.  

Alternatively, if you have a Windows installer disc, boot to it and run a "startup repair" which should get it back into Windows when it's dorne.  If you don't have one of those either, you can use another computer to download the Windows media creation tool (google it - it's from Microsoft) to make a bootable UsB, or DVD installer for Windows 10.  You can then use that to run the startup repair as well.

And, if you have an F8 safemode option on your machine, that might be another way to get things back to normal - not all computers have this though - Dell's typically do and some other OEM's, but not a lot of home built computer motherboards seem to.