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unable to create volume snapshot

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Just updated True Image to latest and started with a new backup drive with a new backup scheme but total failure to run backup as stops with error message "unable to create volume snapshot"..

I saw advice regarding this which said to set services.msc / volume shadow copy and microsoft shadow copy to manual.  I tried that and no change.  Absolutely stuck;  this software has now become useless.

Any magic cures? or shall i buy another product?

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Derek, please see the advice given in post: https://forum.acronis.com/forum/45832#comment-346558 copied below:

Slava wrote:

It is also possible to disable VSS usage for a particular backup task without touching Windows VSS service itself:

1) open the folder where your backups settings are saved: C:\ProgramData\Acronis\TrueImageHome\Scripts

2) each file there stores settings for particular backup job. Open files one-by-one in Notepad, or open latest modified file (if you have just modified your task), until you find the one that has backup name on 5th line, e.g. MyBackups

3) click Edit - Replace and replace use_vss="true" with use_vss="false"

4) save changes and close the file

Thanks,

Slava

Thanks Slava,

That script change you suggested solved the problem.  Many thanks!

I wonder why Acronis generates a script that doesn't work.  I will have to find out what VSS means as I have no idea what is happening here. 

 

Thanks & best regards

 

Derek