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Unable to make full backup on my HP laptop

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Hi,

I am having a problem making a full Backup on my HP laptop. It was upgraded from win 8.1 to win 10(the free upgrade that Microsoft was offering,

the backup software is Acronis True Image 2016. The problem is when I try to make a backup of the whole hard drive & partition it seems to hang, I let go for about 15 minuites or so and it gets to about 360 Meg or so and appears to lock up. I'm using a external hard drive to store the backups. My windows 7 computer works ok. I updated the software this morning this did not help, Has anyone had this problem and can help me.

Thanks

Richbere

P.S. Any help will be appricated.

 

0 Users found this helpful

Richbere, welcome to these user forums.

Have you tried waiting for longer than just 15 minutes when doing a whole disk backup?

When you say that the backup 'appears to lock up' - do you mean that it sits saying 'calculating...' or does the whole HP laptop lock up?

Doing this type of backup can take an extended time depending on the size of disk drive involved, amount of free space available, etc so it may just need to be left for a longer time while it creates the snapshot data needed for the backup using the Microsoft Volume Shadow Copy Service (VSS).

If you continue to see this hang during the backup, then I would recommend running a CHKDSK /R against the source disk drive to ensure that you do not have any latent problems for bad sectors etc.

It is possible that you may have a VSS issue on the laptop, see post: https://forum.acronis.com/forum/45832#comment-346558 which has guidance on how to change to using the older Acronis snapshot method for your backup task to eliminate or prove that VSS is an issue.

Steve is correct in that you need to be patient and wait for the processes to backup to complete.  A snapshot of the data on disk needs to run first before the actual backup file is written.  In most cases this initial 360MB or so will take place and then you should see Calculating time remaining for a period of time before the backup actually begins.  15 minutes may not be a long enough wait.