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When attempting to install the new version of True Image 2016 it gives the following error.

Installation has failed.
Another installation is already in progress. Complete that installation before proceeding with this install

Also cannot uninstall 2015 and do a clean install of 2016

2015 appears to be running OK just paid for the new version and would like to use it !

Have safe booted and still unable to remove 2015 

Anybody able to help ?

I have attached the log file

 

Jon

Attachment Size
installer_logs.zip 2.1 KB
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Please follow the steps outlined in the link below to remove TI 2015 from your machine then run the TI 2016 installation.  Be certain to follow all the steps including the Windows registry edits if needed in your particular case.

https://kb.acronis.com/content/48668

Enchantech.

Thanks very much - it has removed 2015 and 2016 is now installed OK.

It did ask about wanting to delete extended disk in the removal process - I said No as I was not sure of the impact on my raid array... :-)

Amyway thanks for the swift reply.

Jon