Skip to main content

uninstall reinstall

Thread needs solution

I bought 3 licenses of the Acronis true image 2016 back up program.

I had 3 serious conversations with a tech when installed because it didn't work.  Finally got it to work, but now it has quit.  Blogs say "uninstall/reinstall".  I've uninstalled, but don't want to use one of my licenses to reinstall.

how do I get a "reinstall" copy of the program, and hopefully one that works.

 

Incidentally, my husband's hard drive has crashed, he had one of the license copies on his computer.  So I need to get another copy for him (later).

 

0 Users found this helpful

If you reinstall on the same computer, you won't use up another license.

Even if you run out licenses for other reasons than reinstalling, again, you will have the option to deactivate the installation on a previously activated computer to repurpose the license for the new computer.

I was having a problem when I tried to open Acronis I got a message "cannot create a darabase". figured I would uninstall/reinstall and the unistall worked fine but cannot find where I can reinstall.

You can download the software from your Acronis.com account.