Universal restore blocked by busy device error warning
E00040010: The device is busy.
Error code: 0x40010
"universal_restore_media_builder_vs_40028"
Tag: 0x8B7F8138EBD33EB9
TI is not being run. I rebooted after shutting TI down, and I stopped the services. I see some processes running. Is "the device" most likely TI itself, and must I shut off the processes?
Also, what version of UR do you have installed? Mine shows up as 11.5.40010 in control panel. The latest version available with 2016 can be obtained from your online account downloads section and is listed as
Latest Build: #6027 (Size: 324.14 MB2015-12-02)
MD5: b310407ca4ac34787a88b2ea0653f4cd
How to calculate and verify MD5 checksum
Once insatlled, if you create Acronis bootable recovedry media in Acronis, it will already add it in your recovery media. Alternatively, you can launch the Universal Restore Media builder and build media that way (more customizeable as it lets you pick and choose some items - I usually leave of system report to keep my boot drive thumbprint smaller, but that's just me)
I just purchased and installed "2017" yesterday. Backup overnight went fine. Then this morning tried to create "Rescue Media Builder" DVD. Received the infamous error "E00040010 Device Is Busy".
I 'binged' it of course and see this has been an issue for many, for many years, thus my use of 'infamous'. I cannot find a solution to the problem. Is there one? Or have I just wasted my money on a product that doesn't work.
Thanks in advance,
Luther McLeod
Luther, welcome to these user forums.
What options are you selecting when trying to create the Rescue Media - this thread was opened for the Universal Restore media, is this what you are trying to create or is it the normal media? Which flavour of rescue media are you creating, Linux or Windows PE?
What happens if you try to just create an .ISO file image instead of writing directly to your DVD writer device?
More details are needed to be able to advise you better - screen shots would also be helpful if that would be easier to show your options chosen.
Hello, Steve, and thanks for the welcome and the response. I'm trying to create a DVD of the "Rescue Media Builder" under 'Tools'. Yes, I'm offered an ISO option along with the DVD option, but haven't tried the ISO as yet. Will do so when finished here. I'm running Win7 and using Win7's DVD burner, no other burners installed. Better yet, You're correct, here are pictures... I also stopped Windows AutoPlay thinking it may have been running in background.
Okay, .ISO image burn to DVD worked. I'll now read up on testing to see if it really worked. Would still be nice to have an answer for the original problem though.
I would try creating the .iso first to see if it is possible. If you can create a .iso, but not an actual burn directly in Acronis, it may be that you already have files in cache waiting to be written to CD or DVD stored in Windows. Or, it may be an issue with the drivers.
Try to create the .iso and see how it goes.
If you have a USB flash drive (32Gb or less - you only need 1Gb) that is of the "removeable" type in disk management and not a "fixed disk" (most will be removeable, but there are some that came out around the release of Windows 8 that were set as fixed disks), you can also try creating a USB flash drive which will be faster, easier to update down the road and more reliable in the long run (usually). If you have usb 3.0 ports on your PC, using a usb 3.0 flash drive will provide the best speeds, but a usb 2.0 flash drive will work too, just slower and closer to the speed of a CD or DVD.
Luther, glad to hear that burning an .ISO file worked for you. That would tend to suggest an issue with writing to your DVD drive by Acronis.
I have to confess that I rarely write to optical media from Acronis, I like to create an ISO file and store a copy of this in case of needing it later, plus I also use EasyBCD to add boot manager menu entries for ISO (and .WIM) files so that I don't have to go search out the actual CD or DVD when I want to use the Rescue Media. I have several programs for burning ISO images to media that I can use as needed.
Bobbo and Steve, thank you both for your responses.
For some reason my bios sees the .iso DVD, lets me select as boot device, but will not boot to it... goes straight to Windows instead. I'll try and figure that out later.
Bobbo, I think you figured out the unable to burn from Acronis issue. I did, unknowingly, have files waiting to be burned to disk, hence the 'busy' error I guess. Though, I only found that out when the .iso load didn't work and after windows fully loaded I got the prompt 'you have files waiting to burn'... something odd going on there as well.
Steve, I think I will go with Bobbo's suggestion on using a flash drive, as my bios does allow the use of same. I wasn't sure of that when I started this process (older computer/bios), not having gone into bios in quite a while. I'll update here after trying all this to let you both know how it went. Also, wasn't familiar with EasyBCD, I'll take a gander at that for future use. Thanks for the tip.
Thanks again.
Luther, ref using EasyBCD see the document I posted earlier at https://forum.acronis.com/system/files/forum/2016/09/125775/how_to_use_easybcd_to_add_iso_image_to_windows_boot_menu.pdf
Well, turns out, the file that was waiting to be burned to disc was the Acronis ISO File. Is it possible that, depending on the burner installed, Acronis shuffles off the actual burning to windows/file explorer? But then that process is not automatic, thus puts the burner in a wait state, causing the error, until one does a manual burn from file explorer? Who knows. So I'd suggest for others who may have the original error "E00040010: The device is busy" to go to windows file explorer and see if you have an ISO file waiting to be burned.
So anyway, I did burn the image and tested it. And... it worked! I also burned it to a flash drive but can't test that until I pull the computer out to access the back usb ports, front ones aren't bootable evidently.
Thanks again for the help, and thanks Steve for the additional instructions on using EasyBCD. I can see where that could be a very handy tool for a variety of reasons.
Have a good evening,
Luther
Glad you got it figured out - I had a feeling. No idea why it got stuck in cache instead of going straight to disk, but at least we know why it got hung up. Would be curious if it continues to do the same for you now that you know where to look and can clear the cache ahead of time. I haven't burned directly to a disc in Acronis in years - been using USB thumb drives as most of my systems don't have any DVD/CD rom's in them anyway and I just keep the USB flash drive on my keychain for easy access.
Wanted to say thanks to Steve for EasyBCD / ireboot suggestion. I've been afraid to try since I'me using UEFI, but all is well and it's awesome! With a UEFI system, you cannot point to an .iso though (it's greyed out). However, it works just fine with .wim files so I created WinPE and copied the boot.wim to another disk attached to teh computer and added a BCD entry for Acronis 2017 recovery. Worked so well, I went ahead and added my Windows 10 installer disk as an easy recovery/repair option and a few other goodies too. Was painless and very convenient since it keeps the original Windows bootloader "as is", but gives me the option to pick the other options as well now. Still won't give up my bootable USB recovery flash drives, but don't have to pull them out every time now either.
Rob, you are welcome - have used EasyBCD and iReboot for a while now and so long as you don't lose the main OS drive it saves all the hassle of digging out the various boot media.
Good point to mention "so long as you don't lose the main OS drive". Yup, that's why i'll never give up the bootable flash drives. Acronis was saying that's why they have ASRM configured like it is - so you can use it from the F11 bios even if the main hard drive fails. I see how that could be extremely convenient, but not at the cost of possibly corrupting the Windows boot loader if it fails to load. For me, the ireboot and usb flash drive backup are perfect.