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Update 19.0.6569 to latest Build fails

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Hi,

i'm using the version mentioned above on a Windoes 10 Home machine,

and an update to the latest version always fails.

After the progress bar seems to be at 100% it says "Update fehlgeschlagen". clicking on "Details anzeigen" leads to "There is no information about this error available now. You can use the links below to search for any additional information that might be available."

What can i do? Is there any further info i can provide?

Thank you,

Heiko

 

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After completely uninstalling Acronis an installation of Build 6571 also fails.

Something seems to prevent an installation at all.

Heiko,

After performing the uninstall, did you run the Acronis cleanup utility?  Please use the link below:

https://kb.acronis.com/content/48668

The link contains the full procedure for uninstall, then cleanup...at this point, all you need to do is run the cleanup utility...reboot, then install.

 

 

Others have had to disable their antivirus temporarily duing the install process as well.  Some have had to run the installer using "windows 7 compatibility mode".  You can try either/both after running the cleanup tool as FtrPilot mentioned if you continue to have issues.  I would also recommend always running a software installer by right-clicking and using the "run as adminstrator" feature to ensure the highest privileges possible - even if already logged in with an admin account. 

Thanks to all of you,

problem resolved:

After installing "file_tracker_setup_2501.msi" and a reboot, installation was successful.

Thank you very much!