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I downloaded and ran the update and got 'A FATAL ERROR HAS OCCURED'. I tried to run with anti-virus turned off, firewall turned off, with and without administrator rights and still get the same message sop I tried to uninstal and got a message saying no acronis elements found so I can't update, can't uninstall and therefore can't reinstal - any one come across this before?

 

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Jeremey, try contacting technical support directly - install issues are always covered.  I can recmomend trying to boot in safemode first.  Then run the 2016 cleanup tool (see the links below this post).  Download and run it by right clicking and "run as administrator".  After it runs to completion, reboot, but boot back into safemode with networking.  Download the full installer for v6571 from your online account.  Right click and "run as administrator" to start the install and I hope it goes through for you without issue. 

Many thanks that resolved the issue and I've now got the cleanup tool in my list of useful things to know in life.

Excellent!  Yes, from time to time, the clean tool can come in handy.  I haven't had to use it in quite a while and hope the same for you.  For the most part, I think I've avoided issues with failed installs, corruption, but downloading the full installers and using the "run as admnistrator" option so would recommend doing the same moving forward.