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Update fails

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Trying to update ATI 2016 to build 6559. Turned off anti-virus, ran update. Looks like unpacking went fine and update looked like it completed but at end of update got dialog saying update failed. Details screen says 'access denied'. KB says no more info available. Has happened a few times over a few days. Can someone help?

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At this point, your best option is to perform a "clean" install...to do this you should log into your Acronis account and download the full version of 6559.  You then run the install program for the old version.  This will bring up a menu to 'Repair' or 'uninstall'...you should then uninstall.  

 

 

Then follow the instructions in the link below:

https://kb.acronis.com/content/48668

The link states it is for ATI 2015, but it also works for ATI 2016.  The link also includes a "cleanup" utility which you must download.  The instructions in the link are easy to follow.  After running the cleanup utility, you will reboot your computer.  After reboot, you can install build 6559.

 

FtrPilot

 

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Worked more-or-less fine. For some reason, the 6559 download kept knocking out my internet connection. I finally tried from AcronisTrueImage2016_web.exe, which I had kept, and the 6559 install went fine. Thanks

Bob