Update of True Image 2016 failed

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 1

Hello,

Installing the latest update to True Image 2016 fails - it only gives:

Product: Acronis True Image 2016
Build: 6559
Date: 26.4.2016
Time: 8.17.37
More info: Acronis Knowledge Base
   
Error details: Installation has failed. Fatal error during installation

If you still need assistance, contact our Support team.

===========

However - I'm unable to locate more info on this error.

To my other workstation the install was succesful. The problematic workstation is build from the start few months ago, so I am really wondering what might cause this. The installation of the original True Image 2016 was succesful at the time. I'm using windows 10 x64.

Any ideas where look for more info / what to do?

Tue, 04/26/2016 - 05:31
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 1

I found the install directory which gives has this install log:

=== Verbose logging started: 21.4.2016  16.59.53  Build type: SHIP UNICODE 5.00.10011.00  Calling process: C:\Users\XXXXX\AppData\Local\Temp\111B06DA-8CF7-4C44-8EF5-39BA149CFE8C\atih_installer_shell_standard.exe ===
MSI (c) (CC:78) [16:59:53:725]: Resetting cached policy values
MSI (c) (CC:78) [16:59:53:725]: Machine policy value 'Debug' is 0
MSI (c) (CC:78) [16:59:53:725]: ******* RunEngine:
           ******* Product: C:\Users\XXXXX\AppData\Local\Temp\111B06DA-8CF7-4C44-8EF5-39BA149CFE8C\AcronisTrueImage.msi
           ******* Action: 
           ******* CommandLine: **********
MSI (c) (CC:78) [16:59:53:725]: Client-side and UI is none or basic: Running entire install on the server.
MSI (c) (CC:78) [16:59:53:725]: Grabbed execution mutex.
MSI (c) (CC:78) [16:59:53:738]: Cloaking enabled.
MSI (c) (CC:78) [16:59:53:738]: Attempting to enable all disabled privileges before calling Install on Server
MSI (c) (CC:78) [16:59:53:739]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (80:EC) [16:59:53:755]: Running installation inside multi-package transaction C:\Users\XXXXX\AppData\Local\Temp\111B06DA-8CF7-4C44-8EF5-39BA149CFE8C\AcronisTrueImage.msi
MSI (s) (80:EC) [16:59:53:755]: Grabbed execution mutex.
MSI (s) (80:14) [16:59:53:771]: MainEngineThread is returning 1603
MSI (s) (80:EC) [16:59:53:775]: User policy value 'DisableRollback' is 0
MSI (s) (80:EC) [16:59:53:775]: Machine policy value 'DisableRollback' is 0
MSI (s) (80:EC) [16:59:53:775]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (80:EC) [16:59:53:775]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2 
MSI (s) (80:EC) [16:59:53:777]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2 
MSI (s) (80:EC) [16:59:53:786]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI (c) (CC:78) [16:59:53:803]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI (c) (CC:78) [16:59:53:804]: MainEngineThread is returning 1603
=== Verbose logging stopped: 21.4.2016  16.59.53 ===

Tue, 04/26/2016 - 05:38
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Legend
Posts: 111
Comments: 29781
mvp

Hello Mikko,

I would recommend performing a clean install of the latest ATIH 2016 build 6559 to resolve this issue.

To do this, uninstall the program via the Control Panel (or use an uninstaller such as Revo).

Run the Acronis Cleanup Tool (link in my signature below), then restart the computer.

Reinstall the ATIH 2016 software (download a fresh copy from your Acronis Account if needed or if you don't have the 6559 build version installer).  Run the install as an Administrator (right-click on the installer to take this option).

Note: The cleanup tool will remove all your backup tasks and task history.  If you want to protect this information, then open C:\ProgramData\Acronis\TrueImageHome\ in Windows Explorer - this may be hidden on some systems - if so, go to the Folder option in the View pane and enable hidden files & folders).

Save a copy of the Database and Scripts folders to another location to restore back later.

Note 2: In order to restore the above folders & contents, you must stop all Acronis Services & Programs else you will encounter locked files in the Database folder.
 

Tue, 04/26/2016 - 13:18
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