Upgrade to build 6569 not possible

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 4
Comments: 2

Hello!

I use Acronis True Image 2016 build 6027 and want to upgrade to build 6569 since a few weeks. The upgrade-message was shown at every start. If I start this upgrade after download I get this message every time:

Produkt: Acronis True Image 2016
Build: 6569
Datum: 01.06.2016
Zeit: 09:16:09
Weitere Informationen: Acronis Knowledge Base
   
Fehlerdetails: The Windows Installer Service could not be accessed. This can occur if the Windows Installer is not correctly installed. Contact your support personnel for assistance.

I restarted my PC some times. Other programms I could install without any problems, so the Windows Installer Service runs normal I think.

What can I do for this upgrade?

Wed, 06/01/2016 - 07:25
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Regular Poster
Posts: 0
Comments: 202

Hello,

Looks like the issue in the Windows installer.

Please follow the instructions described in this article.

Best regards.

Wed, 06/01/2016 - 12:52
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 60
Comments: 1412

Kai Meyer,

In reading the link provided by Alexander, Method 3 recommends "Uninstall any earlier versions of the program that you want to install"  For True Image (all version) this is important.  If you have not uninstalled build 6027, I recommend referring to the link below:

https://kb.acronis.com/content/48668

The link describes how to uninstall, then run the Acronis cleanup utility, then install (version 6569).  It is important that you run the cleanup utility and that you reboot your computer after the cleanup utility is run. The directions in the link are easy to follow...you will have no problems.

Regards,

FtrPilot

Wed, 06/01/2016 - 14:32
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