Skip to main content

Upgrading to 2016 from 2015

Thread needs solution
Beginner
Posts: 4
Comments: 12

I have a five computer license. I upgraded 3 of them to 2016 with no problem. However attempts to upgrade the 4th one have failed due to "Invalid Serial Number." It appears that when it deleted 2015 it lost that bit of information.
Right now I'm looking at the "Activate Acronis True Image 2016" page. I've entered my current passcode but then it asks for the old passcode. I don't have an old passcode just the current on. This did not happen on any of the other computers.
So how can I activate 2016?

0 Users found this helpful

You have to first enter the 2016 license number (as you did), then the old passcode is the 2015 license number. You can find it in your Acronis.com account.

Beginner
Posts: 4
Comments: 12

I couldn't find it there. but finally found that I had written it down and put in the wrong file drawer.
Thanks. Problem now solved.

Beginner
Posts: 4
Comments: 12

I couldn't find it there. but finally found that I had written it down and put in the wrong file drawer.
Thanks. Problem now solved.