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using image from old computer, putting it on new computer

Thread needs solution

the original computer which has 1 of 3 licenses for crashed.  The new computer has a second license on it.  Is there any way to use the image from the old computer and put it on the new computer.  I read the faq for this and it confused me.  Do they want me to put in the old drivers?  Can this be done?

 

the second thing I want to do is get the license off the old computer so it doesnt use a license.

 

Can you help me figure out both?  I would greatly appreciate it.

 

Thank you

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William, welcome to these user forums.

Can you please clarify exactly what image / license you are referring to here?

If you have Acronis True Image with 3 licenses, then the license from the old/crashed computer will only be reused when you attempt to activate one of your 3 licenses on a 4th computer, when you will be told that you have exceeded your license activation count.  Acronis will then offer you the option to remove the license from the old/crashed computer and move it to this computer.

If you are meaning moving an image of the old/crashed computer, then that is a totally different question?

Don't worry about the license.  There's no way to pull it while you have not maxed them out.  If/when you do use all 3 licenses, if you need to license again, you'll then be prompted that you need to remove it from another system.  That will then take you to a menu that logs into your account where you can deactivate it from an old machine.  I have never been able to figure out how to do this otherwise.  If it's a sticking point for you, you'll want to contact support via chat and ask them directly instead.  

http://www.acronis.com/en-us/support/contact-us.html

I also don't fully understand your other question.  If you have a backup of it and want to move it to a new system, it is possible.  However, just because it's possible, it is not always easy.  It depends on the new system motherboard/bios and whether or not you can configure it to match the old system bios.  Then yoiu can restore the image to the new hardware, but may have to run Universal Restore to generalize the drivers since the drivers are likely to be different from one piece of hardware to the next (especially when moving from old PC to a new one).

Finally, what type of OS license was on the old machine?  If it was OEM, forget about licensing it on your new system with a recovered image, Microsoft doesn't allow it.  if both are running Windows 10 (same version - home or pro) then it's doable.  Any other OS combination between them and it's not unless you have a boxed, retail license which is transferable. 

Yes, Acronis can do it, but there are a lot of moving parts when changing PC's and wanting to keep the old OS exactly as it was on the old system and a lot of those are outside the controld of what Acronsi does to make this possible.