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I unistalled ATI 2016 from my main machine and installed  ATI 2017. I bought a HP laptop with Windows 10 Home and tried installing the ATI 2016 on it. Installation went OK and it accepted the 2016 serial number, however it give me the "too many activations for this serial nuumber" message.  I read the article on how to resolve the issue by selecting the bought new computer icon, but I do not get that window that shows that option. When I open the ACCOUNTS window and click on the RESOLVE button it the give me options to buy new serial # or move it to new computer which is what I select.  It the wants me to select the account which I am moving it from and wants my email address and password. This is where it stops as it will mot accept my email or password.  I know that it is good as I used it for ATI 2017 and to log in here.  How do I get ATI 2016 activated on the new laptop.  It is a single license version and has been removed from my other machine.  Thanks in advance for and assistance.

Larry

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Larry, you will need to take this issue to Acronis Support to get help with resolving it, as we cannot help with license or activation issues in these user forums / have no access to the Acronis systems involved.

See article: 18623: How to get Technical Support: Tips, Tricks and Useful Information

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