very slow backup acronis TI2016
Dear All,
I upgraded to TI2016. I have a couple of questions, the first question is , why is it so slow. I need to backup a 2tb harddrive, and i do that every day, via incremental.
I never had any problems with it, and the fact is now, it is backing up, but it takes as long as a complete backup would take.
i.e. normal full backup takes 5 hours or so, and the incremental also takes 5 hours to complete, that is ridiculous (also with normal speed)(it backs up like 1gb of altered files during that time, so 5 hours to complete 1 gb).
I never had that with any other TI before and i am a long time customer, so i did see quite a few versions. Can i do something to make that faster ? It really is affecting my work a.t.m. because of the high CPU load over such an extended time.
Second question concerns the mentioned high CPU load, even when doing nothing, TI will take 60% CPU load. So, its not backing up, nothing, just when i start the GUI it takes 60%.
Third, ive seen the logfile is missing and its now logging to an xml file. How hard can it be for such a product to at least make a shortcut to the directory where it resides and second how hard can it be to just display the xml file in a readable format, but thats just my 5 cents.
Anyone has/knows any solution to the problems, or did i just bought the worst version of TI ever ?
Patrick
You should try to repair your TI installation to see if that will correct your problems. To do so use Windows Add/Remove Programs, select Acronis True Image and choose Remove. This will present a menu from which you can choose the Repair option. If that does not fix the issue then an uninstall and reinstall in recommended.
Dear Enchantech,
Thanks for the reply!
I already did that ofcourse, i never come to a forum withought thorough testing myself. I even did a clean install on a new harddisk with the same results. High CPU load ridiculous backup times and restores dont work. This is all under Windows 10. tests in W7 reveals same high CPU load. A simple mount on an image takes 15 minutes to complete. (btw its not my drivers or drives they all do very good roughputs with all correct drivers installed)
It seems that TI2016 is a bad product compared to its predecessors. The new interface is terrible, but ok, i can live with that, but the product needs to be functional, specially if i need to restore, which it doesnt seem capable off, i get all kinds of errors on restore. The lack of Acronis employees responding here on these forums says more then enough for me tbh.
So, i wil throw the towel in the ring i guess, i dont have time to screw around with bad software and even worse support. Time to look for another piece of software that can get the job done, for myself and the company i work for.
Something is changed in this version and it isnt for the best, too bad to see, what used to be good software getting down the drain.
Patrick
Are you using any Crucial SSDs on this system?
Hello Joey,
Thanks for answering, no i dont have Crucial SSD's. I have 2 OCG SSD drives en 3 SATA drives in there. Again, they all did work flawless with TI2013. I was very happy with the system, until the upgrade, then things went completely downhill.
It looks like the read speed on the drives is good in the beginning, but deteriorating over time. Sometimes after a couple of hours its only doing 15 MB/s, but sometimes it stays like 60/70 MB/s. The problem with the incremental i dont know, it looks like the incremental is doing exactly the same as the full backup , but only writes the changes, hence the same time for an incremental as the full backup.
Regards,
Patrick
I am also sometimes seeing very slow incremental backups with True Image 2016, Build 5634, on a fairly fresh install of Windows 10.
In my case a reboot seems to fix the problem, at least for a while. When TI is running slowly, a small incremental backup will run for hours and still be predicting several more hours to complete. In these cases, I have had to stop the backup and reboot the machine. After the reboot, the same incremental backup only takes a few minutes.
Dear Neil and Others reading this threat,
In my case rebooting didnt really help, so i investigated further. events revealed a lot of hard memory faults. That made me to do some experimenting with the pagefile, since my memory is fine, so it can only be the pagefile. I did all sorts of tests last week on it and there are absolutely no problems with it. I have 16gb of memory. Also the drives were all fine according to HD Tune. So no way on earth i could have so many errors in memory.
First i ran as a test, without a pagefile which turned out even worse, so i let windows handle the pagefile on the SSD. Instead of the fixed recommended size of 3196 or so , it made a pagefile of 16384 mb.
After that i rebooted and started another backup. That one is still running, but it looks as if it has done the trick, my roughput is now approax 100 MB/s which is normal for that drive.
That is one of the problems tackled by the looks of it, but its still using 75% of CPU time even when idle. Acronis true image service is doing 25% or so and TI home does 50%. I havent tried the incremental yet, i will do so later on and see how that one runs, i dont feel Lucky on that one, but at least i can get a backup done.
Its my guess that acronis makes huge use of the swapfile and the recommended windows 10 size isnt nearly enough to cover it, so it did go berserk when running out of pagefile space. not sure if thats the case but thats my thoughts on it.
Maybe this helps someone else.
Regards,
Patrick
Patrick,
I think you should contact Acronis support directly about your issues. Choose either the live chat or email option. Go ahead and create a system report and submit it with your support request. You have thirty days of free standard support from the date of purchase.
http://www.acronis.com/en-us/support/contact-us.html