Viewing .tib files in Windows 10
I have been using Acronis for years and have always been able to use Windows Explorer to view the various files backed up in the Acronis .tib file. However, now when I double-click on the .tib file it pops up a new explorer window, then if you dc again another window.... Sometimes, if I'm patient after several clicks and having 2-3 windows open, I can see the files - most times,though I can't. Any way to fix this?
Many Thanks


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Thanks for the quick reply. Installing the patch did not change this behavior. I have Acronis TI 2016 on another computer - windows 7 and you can see the files normally; while on this computer where the problem is = Windows 10. Next step?
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2acre, OK thanks for the update, the next step is to try either a Repair install or a full Clean install of ATIH 2016.
For the Repair, simply download a fresh copy of the latest installer from your Acronis account and then run this as Administrator and install over the top of what you already have.
Perform a clean install of ATIH 2016
First uninstall the program via the Control Panel (or use an uninstaller such as Revo).
Run the Acronis Cleanup Tool (link in my signature below), then restart the computer.
Note: The KB document for the Cleanup Tool refers to checking for entries in the Windows registry - I have ignored this step on the occasions I have used it with no detriment, though if making changes to the registry, I strongly advise either exporting the registry before the change(s), or create a System Restore point, or image the drive for protection.
Reinstall the ATIH software (download a fresh copy from your Acronis Account if needed or if you don't have the latest build version installer). Run the install as an Administrator (right-click on the installer to take this option).
It is also recommended to suspend your security programs (antivirus, anti-malware etc) during the install as these programs can cause Access Denied errors for the Acronis installer program.
Note 1: If you have purchased an Upgrade version of ATIH 2016 you will be asked for two serial numbers during the install - one for 2016 and one for the previous version that the upgrade is based on, i.e. 2015.
Note 2: The cleanup tool will remove all your backup tasks and task history. If you want to protect this information, then open C:\ProgramData\Acronis\TrueImageHome\ in Windows Explorer - this may be hidden on some systems - if so, go to the Folder option in the View pane and enable hidden files & folders).
Save a copy of the Database and Scripts folders to another location to restore back later.
Note 3: In order to restore the above folders & contents, you must stop all else you will encounter locked files in the Database folder.
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Clean install seems to have done the trick. I used Windows to uninstall the application, rebooted the computer, then used piriform CCCleaner to remove any Acronis registry items, then re-installed. Interestingly though all of my backup schedules re-appeared. Anyway, I can see my files normally now using explorer. Thanks for your help.
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Thanks for the feedback, glad to hear the problem is resolved.
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