What on earth is wrong with Acronis?

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 3
Comments: 3

Ever since the switch to the new UI in 2015, True Image has been going downhill.

I asked over a year and a half ago for an explanation of why they removed the backup history and the Event Viewer integration. I contacted support and was told this would be put in the backlog for inclusion in the future. This hasn't happened. So this tool (this backup tool) now provides no way to look at the backup history, and provides no application or OS-level notification if a scheduled backup failed. For a backup solution, this is insane. These are utterly core features that they simply dropped.

The only option left was to use the email notification option, which was a really sad option but at least I got it to work. But yesterday, the email notification randomly began causing the backup job to fail. Yes, the backup completes successfully, but something going wrong at the email step at the end causes the entire job to be marked as failed. The backup itself is fine. And I can use the email test to send an email to myself. But that doesn't appear to matter...Acronis is just failing the job anyway. I even set up an entirely new job, but the issue persists.

There are numerous other decisions they've made that are simply baffling:

  • There's no way to simply disable a backup job?
  • The constant battles with the "Operation is in progress" message hanging system shutdown?
  • The fact that the Nonstop Backup and Sync services continue to run (and cause problems), even if these options aren't used? (And, of course, no way to stop these short of manually disabling them in the Services MMC.)

I've been using True Image since 2011, and I'm basically at the end of my rope with this software. The UI change alone was awful. I don't want a tablet-centric UI on my desktop. You'd think that Acronis would have learned from the Windows 8 disaster. But add in the numerous features they inexplicably dropped, coupled with the ongoing problems and errors, and I've had enough. True Image was a great tool. I don't know who's been making the decisions since 2015...but whoever they are, they've ruined it.

I'm going to try out Macrium and see if someone else still understands how to build a decent backup tool.

 

Fri, 05/06/2016 - 17:25
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Legend
Posts: 111
Comments: 29781
mvp

Hello Brian,

You raise lots of valid questions and concerns over the design and usability of the Acronis True Image product which lots of other users in these forums will support and agree with, however, there is no guarantee that your comments will reach the ears of the people who really need to hear what you say.  This is a user forum and whilst some Acronis people may occasionally dip in and respond to certain posts or issues, that tends to be the exception rather than the rule.

Please use the ATIH Feedback Tool from within the GUI and raise the same concerns directly with Acronis by that method.

On the issue of accessing backup logs, one of the user MVPs has created a Log File Viewer app that works very well and provides an easy method of checking the majority of regular logs that you may need to check.  Please download a copy and give it a try - it can be used as standalone or can be installed.  The main requirement is .NET 4 which is used by the app.

Fri, 05/06/2016 - 18:01
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