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Why does by TrueImageHome monitor.log grow to 132GB in about 24 hours.

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I just installed Windows 8.1 on PC.  All the drives were wiped, so basically this is a fresh install.

I did the installation, yesterday around noon.  I recovered my data to several different disk drives from an external hard disk.

I noticed about an hour ago, about 1:00 PM, that I was down to 12GB of space on a 232GB SSD hard disk.  monitor.log was about 138GB

I was not able to do anything with the log file, except to delete it.

What is causing Acronis to fill up my hard disk and how do I stop it from doing so, again?

Thank you.

-Julian

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What do your service logs show?  Download FTRPilot's logviewer app (see my signature below with the link) and check some of them for clues.  My guess is that a scheduled task is failing to run and it's constantly trying over and over and over again and growing this log file in the process - that thing is huge though!  Don't think I've seen that in the forums before.  

Under your backup task >>> advanced >>> error handling...

change the # of retries to something like 2 and the time between tries to like 4 hours or more to see if you can slow this down until you figure out what the error is that keeps logging.  

 

When I rebooted my computer the monitor log returned with the below listed error.  Interestingly I have never set up a backup, I'm still recovering my data.

-Julian

monitor.log

<?xml version="1.0" encoding="UTF-8" ?>
<log uuid="" product="True Image" version="19.0" build="6571" >
    <event id="1" level="4" module="402" code="1013" time="1472159098" message="Sync Agent service error. Try to restart your computer." line_tag="0xCAF802B9A1D5A026" >
        <error>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</error>
    </event>
        <event id="2" level="4" module="402" code="35" time="1472159098" message="Sync Agent service error. Try to restart your computer." line_tag="0xCAF802B9A1D59CC3" hide="1" />
            <event id="3" level="4" module="0" code="65520" time="1472159098" message="The RPC server is unavailable" line_tag="0xBD28FDBD64EDB8F1" hide="1" />
    <event id="4" level="4" module="402" code="1013" time="1472159103" message="Sync Agent service error. Try to restart your computer." line_tag="0xCAF802B9A1D5A026" >
        <error>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</error>
    </event>

...

Julian, Sync Agent errors in the monitor log are quite common and would not be expected to make it grow to the size that you are reporting of over 100GB - the most I have seen is around 1GB.

Please check KB document: 56697: Acronis True Image 2016: Services and Processes and compare your system with the listed Services shown.  You can use this document to find and stop / end all Acronis services and programs and then delete the massive monitor log.

Please post a copy of the new log that gets created when you restart the main Acronis application if this starts to grow again but try to capture this before the size exceeds the 20MB limit for the forum attachments - you can zip the file to make the upload easier.

Alternatively, you can post an Acronis System Report zip file to the forum which will include the monitor and other logs.

As an update, I've switched to Acronis 2017 and running Windows 10. 

I appreciate your help and Bobbo's too.  Thank you.

-Julian

 

Sounds like the upgrade helped or are you just waiting to see if time will tell if it's been resolved?