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Will not clone

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I have just purchased this product and the first time I tried to clone my hard drive it restarted my computer and then did nothing else. I reinstalled the software twice but the same thing happens. Can somebody please help!

Dave

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It is recommended that you perform the clone while booted from the rescue media. You can create eithe a CD/DVD or USB flash drive as your rescues media. See http://www.acronis.com/en-us/support/documentation/ATI2016/#25837.html.